Wayne Fry
Wylie,TX
Summary
Highly accomplished, certified Scrum Master, and technology leader with 25+ years of experience specializing in technical implementations, database administration, and digital product delivery within the financial services industry. Proven ability to lead high-performing teams, define strategic roadmaps, and manage product backlogs to drive customer experience and operational efficiency. Seeking to leverage deep expertise in the Credit Union sector and high-level stakeholder collaboration to excel as a VP of Operations overseeing digital banking products and teams.
Overview
27
27
years of professional experience
4
4
Certification
Work History
Manager/Lead - Technical Implementations
Alkami Technology
07.2022 - Current
- Managed a team of 6 Technical Implementation Engineers within the Customer Experience department, serving as a primary contributor to strategic product vision and delivery.
- Product & Process Leadership (Product Owner Focus): Acted as the product owner for key implementation workflows; defined team roadmaps and managed the technical implementation backlog to maximize product value for clients.
- Strategic Stakeholder Management: Collaborated with Directors, VPs, and C-level executives on strategic modernization efforts and new tooling initiatives, ensuring executive alignment for minimal client impact.
- Credit Union Focus: Developed deep expertise in the Credit Union sector; 2/3 of the current client base are Credit Unions, including direct experience with the target institution’s digital platform.
- Quantifiable Efficiency Gains: Reduced technical implementation backlog by 90% over two years and reduced the average ticket age by over 45 days through streamlined processes and strategic prioritization.
- Team Development: Improved and codified the Technical Implementations (TI) onboarding process, significantly shortening the time-to-effectiveness for new employees.
- Digital Banking Platform Provider
Senior Technical Implementations Engineer
Fidelity Information Services (FIS)
10.2017 - 07.2022
- Supported and implemented products/environmental updates for over 300 clients across 40+ product lines, directly supporting the digital banking platform used by financial institutions.
- Developed tooling and technical processes to enhance client and product onboarding efficiency and trained/mentored junior team members.
Senior Implementation/Conversion Analyst & Database Administrator
Fidelity Information Services (FIS)
10.2014 - 10.2017
- Digital Document Delivery: Led development and implementation for new customer web sites and databases for the eDelivery platform, maintaining and working with over 1,000 unique web sites for clients.
- Client Management: Worked directly with clients and other FIS teams to provide an excellent client/customer experience with clear requirements and timely, quality delivery.
- System Modernization: Responsible for converting a critical system from VSS to TFS and administering the new TFS environment.
- Database Management: Built and managed over 200 Profile database/application environments for development, testing, and production for 16 clients.
SQL Developer/Data Analyst
FDIC/FIS Contractor
07.2010 - 03.2013
- Performed Data Analysis on numerous Banking platforms (Jack Henry 20/20, Silverlake, FIS cores) to support CPAs in closing events.
- Rewarded for Excellence in Loans downloads by FIS at the yearly awards banquet.
IT Analyst/Sr. Implementation Mgr
AT&T/SBC Communications
01.2004 - 01.2009
- Tier 3 Development Team focusing on mediation platforms (Amdocs Telegence/XACCT) and system integration during the AT&T/BellSouth merger.
- Became prolific in Korn and Perl; scripts implemented as daily procedures and emergency fixes, reducing production issues.
Education
Bachelor of Science - Management Information System
Texas Tech University
Lubbock, TX05.2000
Skills
- Databases: OCP Certified DBA for Oracle 10g, Oracle 8-11, MS SQL Server 2012, GTm (Mumps Db)
- Languages: Perl, Korn (KSH/BSH), SQL, HTML, CSS, XML, PL/SQL, Java, C, C#
- Platforms & Tools: UNIX (HP, AIX, Solaris), Linux (Red Hat Certified), IIS, TFS, Git, Jira, BMC Remedy
Certification
- Scrum Master Certified
- Oracle Certified Professional (OCP) DBA for 10g – 2010-02
- Linux + Certification – 2009-04
- Korn Shell and Perl Programming – 2002
Core Competencies
- Digital Product Ownership: Roadmap Definition, Backlog Management, Customer Experience Focus, Scrum Master Certified.
- Executive Stakeholder Management: Strategic Collaboration with VPs, Directors, and C-Level Stakeholders.
- Leadership & Operations: Team Management (6+ Engineers), Process Codification, Mentorship, Operational Efficiency.
- Financial Services Expertise: Deep expertise in the Credit Union sector (2/3 client base), Digital Banking Implementation (Alkami), Core Banking Systems.
Timeline
Manager/Lead - Technical Implementations
Alkami Technology
07.2022 - Current
Senior Technical Implementations Engineer
Fidelity Information Services (FIS)
10.2017 - 07.2022
Senior Implementation/Conversion Analyst & Database Administrator
Fidelity Information Services (FIS)
10.2014 - 10.2017
SQL Developer/Data Analyst
FDIC/FIS Contractor
07.2010 - 03.2013
IT Analyst/Sr. Implementation Mgr
AT&T/SBC Communications
01.2004 - 01.2009
Bachelor of Science - Management Information System
Texas Tech University