Wayne Hicks
Milwaukee,WI
Summary
Ability to think analytically, problem solver, ability to function effectively. Work well independently or part of a team, experience training & instructing clients. Fast thinking, self-motivated, efficient, very hard worker. Ability to demonstrate a high level of flexibility as it relates t changes an uncertainty.
Overview
6
6
years of professional experience
Work History
Life Skill Mentor
Goodwill Industries Of Southeastern Wisconsin Inc.
01.2025 - 05.2026
- Performed light housekeeping tasks to maintain a clean living environment for clients.
- Implemented care plans designed by healthcare professionals tailored to individual client needs.
- Developed strong rapport with clients through empathetic communication and attentive service.
- Escorted clients to appointments and social outings, ensuring safety and timely arrival.
Custodian
Pioneer Cleaning Company
01.2025 - 12.2025
- Cleaned facilities to maintain sanitary, safe and attractive environment.
- Secured facility and grounds when not in use to minimize risks of property damage, loss and liability.
- Scheduled custodial activities for minimal disruption to daily activities.
- Arranged furnishings and equipment to prepare for meetings, activities and events.
Life Enrichment Assistant
Portal Inc
04.2024 - 01.2025
- Monitored clients' progress and updated rehabilitation plans accordingly.
- Collaborated with family members to educate them on how best to support their loved one's rehabilitation process.
- Provided crisis intervention services in emergency situations to ensure client safety.
- Delivered presentations at community events to raise awareness about rehabilitation services.
Custodian
University Wisconsin Milwaukee
11.2022 - 12.2024
- Cleaned facilities to maintain sanitary, safe and attractive environment.
- Secured facility and grounds when not in use to minimize risks of property damage, loss and liability.
- Scheduled custodial activities for minimal disruption to daily activities.
- Arranged furnishings and equipment to prepare for meetings, activities and events.
Document Specialist
Gainwell Technologies
04.2020 - 06.2024
- Reviewed documents for completeness and accuracy before filing or distribution.
- Coordinated with different departments to ensure timely flow of information and documents.
- Conducted regular audits of document inventory to identify and rectify any discrepancies.
- Developed a tracking system for monitoring document location and status throughout lifecycle.
Education
High School Diploma -
Madison High School
Milwaukee, WI01-1995
Skills
- Ability to master new procedures and techniques, excellent customer service
- Maintain excellent rapport with co-workers, management & customers
- Effective training skills, strong communication skills, computer literate
- Excellent keyboarding skills, investigative background, microsoft 365 and internet proficient
Timeline
Life Skill Mentor
Goodwill Industries Of Southeastern Wisconsin Inc.
01.2025 - 05.2026
Custodian
Pioneer Cleaning Company
01.2025 - 12.2025
Life Enrichment Assistant
Portal Inc
04.2024 - 01.2025
Custodian
University Wisconsin Milwaukee
11.2022 - 12.2024
Document Specialist
Gainwell Technologies
04.2020 - 06.2024
High School Diploma -
Madison High School