Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WAYNE HIPP

Grand Rapids,MI

Summary

High-performing Operations Manager with over ten years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Safety Coordinator / CDL A

Encore
Grand Rapids, MI
02.2023 - 01.2024
  • Provided guidance on FMCSA/DOT practices including proper use of all ELD functions.
  • Maintained records related to DOT compliance such as accident reports, ELD logs, and vehicle assets.
  • Performed daily inspections of vehicle systems, including brakes, tires, lights, and other operational equipment.
  • Loaded and unloaded cargo from trailers according to company policies and procedures.
  • Conducted pre-trip inspections to check fluid levels, tire pressure, lights, brakes, and other safety related items before each trip.

Operations Manager

Speed Express / GRE
Grand Rapids, MI
01.2009 - 02.2023
  • Reduced gaps by hiring, supervising and coaching employees on logistic strategies and protocols, optimizing performance, growth and profitability.
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Staffed entire office, all driving and maintenance positions
  • Full compliance with the D.O.T. and all safety regulations within our industry.
  • Extensive knowledge with fuel card programs, local vendors, establishing a PM maintenance schedule and detailed orientations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

CDL A OTR Truck Driver

Speed Express
Grand Rapids, MI
04.2006 - 10.2009
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Verified contents of inventory loads against Bills of Lading.
  • Operated with safety and skill to avoid accidents and delays.

General Manager

Hooters of America
01.2006 - 03.2006
  • Daily functions of GM, (P&L, Budget Writing)
  • Retail and Merchandising
  • Certified M.I.T Training Store
  • Responsible for all staffing & manager development
  • Exceeded company standards on store audits & secret shoppers
  • Food, LBW and labor costs all at region average

General Manager

Old Chicago Restaurants
01.2004 - 01.2006
  • Extensive knowledge in the P&L, budget and financials
  • Opening sales of 90,000
  • Hired and staffed new store openings
  • Developed a detailed management training course
  • Responsible for all ordering, inventory and promotions

Assistant General Manager / KM

Chi Chi's Restaurant
01.2002 - 01.2004
  • Responsible for all GM functions (P&L, budget)
  • Manager development and staffing
  • Consistently ran region average food & liquor costs
  • All inventory functions including ordering & financials

Education

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
06.1987

Skills

  • Customer Service
  • Workforce Training
  • Incidents Management
  • Operations Monitoring
  • Staff Management
  • Goal Setting
  • Team Leadership
  • Logistics Oversight
  • Problem-Solving
  • Cost Reduction and Containment
  • Performance Monitoring
  • Decision Making
  • Planning and Implementation
  • Staff Training
  • Employee Motivation

Certification

  • Licensed CDL A - over 15 years

Timeline

Safety Coordinator / CDL A

Encore
02.2023 - 01.2024

Operations Manager

Speed Express / GRE
01.2009 - 02.2023

CDL A OTR Truck Driver

Speed Express
04.2006 - 10.2009

General Manager

Hooters of America
01.2006 - 03.2006

General Manager

Old Chicago Restaurants
01.2004 - 01.2006

Assistant General Manager / KM

Chi Chi's Restaurant
01.2002 - 01.2004

High School Diploma -

Grand Ledge High School

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