Wayne Holland
Lowes Home Improvment
Roanoke,VA
35
years of professional experience
Dynamic sales associate and CDL Class B driver with a proven track record in customer service and team leadership. Committed to enhancing team performance and delivering exceptional shopping experiences.
Work History
Sales Associate/CDL Class B Driver
7 Years 11 Months- Assisted customers in selecting home improvement products tailored to their needs.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Collaborated with management to implement promotional strategies that elevated store traffic.
- Mentored junior sales team members, promoting best practices in customer service and upselling techniques.
Sales Associate/CDL Class B Driver
8 Years 3 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Co-Owner
18 Years 3 Months- Led project planning and execution to ensure timely completion of construction projects
- Oversaw compliance with safety regulations and quality standards on job sites
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Science - Business Administration And Management
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Outgoing personality
Cash register operation
Stocking and receiving
Conflict resolution
Team leadership
Decision-making
Interests
Outdoor Recreation
Youth mentor
providing guidance and support to empower the next generation of leaders.
I participate in low-impact exercises to strengthen core muscles.
Timeline
Sales Associate/CDL Class B Driver
Lowes Home Improvment
07.2018 - CurrentRead More
Sales Associate/CDL Class B Driver
Lowes Home Improvment
04.2010 - 07.2018Read More
Co-Owner
Holland Construction
01.1992 - 04.2010Read More
West Virginia Institute of Technology
Bachelor of Science from Business Administration And Management
Read More