WAYNE JONES

• Leveraged experiences and best practices with ‘Fortune 100’ companies to execute strategic technology upgrades for multiple U.S. Law Enforcement agencies (LEA). Application spaces include RMS, CAD, Mobile, JMS, Crime Analysis, and Alarm Management. Objectives framed by agency goals to increase efficiencies and lower costs in operational processes, plus modernization of toolsets. Worked directly with Exec/Sponsor teams to set project direction and mitigate risk for each implementation. Spearheaded product management efforts for multi-phase, cross-platform projects.
• Consulted on developing ‘Product Management’ teams for LEA organizations to mature product oversite and interoperability, and vendor relationships. Project management processes and best-practice guidelines were based on PMM SDLC guidelines and best practices from ‘Fortune 100’ experiences.

• Specialized as client manager for high-profile and highest revenue credit union clients (based on billed revenue).
• Implemented member-facing banking applications for financial institutions with multi-billion dollars in assets. Managed Online Banking and Mobile Banking (iOS, Droid, Blackberry) implementation efforts for largest WRG clients.
• Managed QA/Test team for Mobile Banking (iOS, Droid, Blackberry) software quality assurance and customer requirements verification.

• Led global telecom billing system conversion projects. Projects supported corporate initiative of $20M annual savings through billing application consolidation.
• Project management process followed Verizon Business internal processes and procedures based on standard PMM SDLC guidelines.
• Within 3 months responsibility grew from 1 project assigned to 5 concurrent projects assigned.

Executed corporate initiatives supporting multiple strategic international business areas (Clearance, Customer Automation, Global Service Providers, Freight Booking).

• Enabled FedEx regional IT teams to react to local business requests in a faster and localized manner by implementing Regional Information Hub (RIH) program. Championed global strategy to implement TIBCO (XML) solution in global locations supporting global clearance, customer automation, freight booking, and customer billing functionality. Awarded FedEx 5 Star award for taking initiative and leading global team. Managed RIH development budget in excess of $2.5M.
• Enabled FedEx Asia/Pacific region to realize $5M ROI via implementing new business models and more efficient freight booking suite of applications. Simultaneously served as Program and Project manager for FedEx freight booking environment, managing vendor development and maintenance efforts on global freight booking products and applications.
• Program manager for Global Service Provider (GSP) FedEx applications. Streamlined and simplified GSP FedEx applications by establishing program view focused on simplifying diverse suite of applications and requirements involved in GSP environment.
• Expanded usage of Asia/Pacific freight booking application into global usage. Global plan included developing business process changes to take advantage of expertise and efficiency provided via upgraded application.

Senior Business Advisor and Senior Technical Lead for FedEx customs clearance applications development and support teams. Collaborated with business partners to establish clearance tools directions and usage. Directed development teams on analysis, design, development, testing, training, and support tasks for multiple global clearance applications.

• Selected as regional representative to Asia Pacific and Latin America FedEx business regions for strategizing customs clearance applications direction. Advocated re-use of global tools and applications versus each FedEx region developing their own toolsets. Championed use of corporate clearance scanning applications in Asia Pacific region.
• Reduced international export manifest discrepancy issues via creation and deployment of export freight scanning application, implementing first use of RF technology in FedEx clearance facilities. Developed operational changes to clearance sort to take advantage of scanning solutions. Solution resulted in decrease of fines and shipment detainments into Canadian clearance locations. Directed team on analysis, design, development, testing, and deployment of Unix-based, Tuxedo, C++, N-tier, Sybase application.
• Member of team instrumental in gaining SEI Capability Maturity Model (CMM) level 2 rating for organization.
• Assigned as Technical Lead to interface FedEx clearance applications with US government AMS clearance environment, giving FedEx competitive edge over carriers that had not made the connection.