Wayne Kolcz
Plainfield,ILLINOIS
Summary
Proven Advanced Services Technician at Comcast Cable, adept in installation, repair, and troubleshooting, enhancing customer satisfaction through exceptional service. Skilled in cultivating teamwork and mastering new technologies, as evidenced by enrollment in the headend GIG program. Excels in attention to detail and relationship building, ensuring safety and efficiency in diverse conditions.
Overview
21
21
years of professional experience
Work History
Advanced Services Technician
Comcast Cable
06.2009 - Current
- Maintained a safe work environment by adhering to safety protocols and guidelines.
- Trained new technicians through PAL program, on operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on residential video, internet, and home security equipment as well all wiring out to plant and further system infrastructure.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Worked in diverse types of weather and ground conditions.
- Filled in and performed supervisory duties in an interim role when there was an absence of my immediate leadership.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Currently enrolled in the headend GIG program, gaining knowledge and skills in all aspects of daily headend requirements.
Sales Associate
Bass Pro Shops
10.2007 - 06.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, and additional accessories.
Service Technician
Delco Cleaning Systems
10.2003 - 05.2007
- Inspected equipment to diagnose operational issues.
- Operated heavy cleaning equipment in a safe and efficient manner.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Performed site surveys in order to give the most accurate estimates. This included customer costs and duration of work being performed.
Education
High School Diploma -
Dana Hills High School
Dana Point, CA06.2004
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Quick Learner
- Installation and Repair
- Troubleshooting
- Relationship Building
Timeline
Advanced Services Technician
Comcast Cable
06.2009 - Current
Sales Associate
Bass Pro Shops
10.2007 - 06.2009
Service Technician
Delco Cleaning Systems
10.2003 - 05.2007
High School Diploma -
Dana Hills High School
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