Wayne Lake
Grand Rapids,MI
Summary
Professional leader with extensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and delivering impactful results in fast-paced environments, demonstrating a commitment to achieving organizational goals. Recognized for adaptability, effective communication, and strong decision-making abilities that inspire teams to excel.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Consultant
Mr. Roof / Crane Renovation Group
Grand Rapids, MI
02.2022 - Current
- Travel to conduct exterior inspections of roofing, siding, gutters and windows.
- Work with insurance companies to help maximize the customer’s coverage.
- Maintain relationships with customers while tracking sales lead pipeline.
- Current member of a leads networking group through local Chamber of Commerce
- Top salesman on the team in 2025.
Certified Field Inspector
Foundation Systems of Michigan
Grand Rapids, MI
04.2021 - 12.2021
- Travel to conduct in-home inspections of basements and crawl spaces.
- Diagnose and educate the homeowner on the issues they have and provide solutions.
- Estimate repairs and provide the homeowner with a job proposal.
Sales Consultant
Tri-County Home Improvements
Lansing, MI
01.2020 - 01.2021
- Follow established sales process through to completion
- Maintain relationships with existing customers to provide exceptional customer service and identify new leads
- Maintain thorough knowledge of company products and services
Multi-Unit General Manager
TWO MEN AND A TRUCK
Genesee/Oakland Counties, MI
01.2010 - 01.2020
- Oversee Operations, Sales and Human Resources of 4 locations
- Budget planning, sales forecasting, and cash flow analysis
- Implemented safety culture through risk reduction practices and techniques
- Grew sales by approximately 250% from $1,780,000 in 2010 to $4,400,000 in 2020
- Strong track record of recruiting, training, and coaching successful top-level employees
- 2013 and 2019 Achievement in Excellent winner out of 320 franchises
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Performed outside sales consultations at homes and businesses
General Manager
TWO MEN AND A TRUCK
Lansing, MI
01.2007 - 01.2009
- Oversee Operations, Sales, and Human Resources departments
- 2009 Achievement in Excellence winner out of 250 franchises
Location Manager
TWO MEN AND A TRUCK
Grand Rapids, MI
01.2000 - 01.2007
- Hired and trained all movers, drivers and customer service representatives
- 2004 National Customer Service Award winner out of more than 200 franchises
Education
High school diploma -
Godwin Heights Senior High School
Wyoming, MI01.1991
Skills
- Inspection reporting and documentation
- Customer service
- Consultative sales
- Leadership and team building
- Operations management
- Training and development
Certification
- Certified Home Inspector
- January 2021 to Present
- Inspection Go Academy
- ICC Residential Building Inspector
- Driver's License
- Forklift Certification
- Pallet Jack Certification
- CDL C
- Chauffeur's Permit
- Non-CDL Class C
Timeline
Project Consultant
Mr. Roof / Crane Renovation Group
02.2022 - Current
Certified Field Inspector
Foundation Systems of Michigan
04.2021 - 12.2021
Sales Consultant
Tri-County Home Improvements
01.2020 - 01.2021
Multi-Unit General Manager
TWO MEN AND A TRUCK
01.2010 - 01.2020
General Manager
TWO MEN AND A TRUCK
01.2007 - 01.2009
Location Manager
TWO MEN AND A TRUCK
01.2000 - 01.2007
High school diploma -
Godwin Heights Senior High School
Additional Information
Authorized to work in the US for any employer