Summary
Overview
Work History
Education
Skills
Timeline
Generic
Wayne long

Wayne long

Hickory,NC

Summary

Dynamic Critical Facilities Manager with a proven track record at Apple Inc., excelling in facilities operations and problem-solving. Spearheaded equipment improvements and emergency responses, enhancing system performance. Recognized for innovative solutions and effective teamwork, driving operational excellence and mentoring junior staff in technical skills.

Dedicated Maintenance Supervisor offering 40+ years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.

Overview

2026
2026
years of professional experience

Work History

Critical Facilities Manager

Apple Inc.
Maiden, NC
10.2022 - Current
  • Supervised staff of 7 in day-to-day activities.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Analyzed building control and HVAC system performance and recommended improvements.
  • Responded to building emergencies and managed repairs.
  • Drove continuous improvement of processes and systems operation.
  • Investigated problems and determined appropriate remedies.
  • Reviewed and oversaw construction and renovation projects.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

Critical Facilities Engineer

Apple Inc.
Maiden, NC
01.2012 - 09.2022
  • Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
  • Prepared documentation and drafted reports detailing completed maintenance activities and repairs.
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Mentored junior technicians in operation of key mechanical and electrical equipment operations.
  • Worked with multiple contractors to improve and maintain site equipment.
  • Part of the initial training program for the mechanical program being taught in Dallas.

Service Technician

Mechanical Systems Inc.
Charlotte, NC
01.2000 - 12.2012
  • Maintained boilers, hot water systems, gas heating equipment and chiller plants.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Was instrumental in start up of 3 new company locations throughout the state.

Commercial HVAC Technician

Control Tech
Hickory, NC
1995 - 2000
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.

Commercial HVAC Service Technician

INGOLD Company
Hickory, NC
1982 - 1995

. Inspected and maintained commercial and residential boilers, hvac units, chiller plants and building automation systems.

  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Researched and implemented new technologies and equipment.

Aerospace Ground Equipment Mechanic

United States Air Force
Charleston, SC
1978 - 1982
  • Performed preventive and corrective maintenance on aviation support equipment and associated systems and components.
  • Read and interpreted orders, drawings, schematics and blueprints to complete accurate actions.
  • Inspected and repair more than 30 different types of ground equipment.
  • Diagnosed mechanical and electronic problems using personal skill, technical documentation, and testing tools.

Education

Associate of Science - HVAC

Trident Technical College
Charleston, South Carolina, SC

Skills

  • Innovation and creativity
  • Multitasking
  • Attention to detail
  • Teamwork
  • Facilities operations
  • Problem-solving
  • Communication skills

Timeline

Critical Facilities Manager

Apple Inc.
10.2022 - Current

Critical Facilities Engineer

Apple Inc.
01.2012 - 09.2022

Service Technician

Mechanical Systems Inc.
01.2000 - 12.2012

Commercial HVAC Technician

Control Tech
1995 - 2000

Commercial HVAC Service Technician

INGOLD Company
1982 - 1995

Aerospace Ground Equipment Mechanic

United States Air Force
1978 - 1982

Associate of Science - HVAC

Trident Technical College
Wayne long