Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne Maddox II

Indianapolis,IN

Summary

Accomplished Operations Lead with a proven track record at Ascension Medical Group, enhancing operational efficiency by 30% through expert scheduling coordination and workforce management. A motivational leader and MA trainer, adept at fostering a high-performance culture. Excels in operational strategies and team development, embodying both hard and soft skills essential for driving success.

Overview

12
12
years of professional experience

Work History

Lead Medical Assistant

Pike Medical Consultants
03.2017 - Current
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Managed team of 2 medical assistants and front office staff by using excellent critical thinking and problem solving skills.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.

Operations Lead

Ascension Medical Group
08.2016 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet office and department goals.
  • Utilized clinical back round experience to provide training and extern opportunities for MA staff and students.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Provided education and career opportunities to staff and community members through teaching adult night classes with the Ascension/Washington township partnership program. 100% pass rate with first 9 students earning their MA certification with the NHA.

Medical Assistant

Damar Services Inc.
01.2012 - 08.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Administered vaccines to keep all patient immunization records current and documented in Chirp.
  • Administered medication and insulin injections to patients while coordinating with primary care providers and specialist to insure medications were administered on time and correctly.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

LPN Diploma - LPN

Kaplan College - Indianapolis
Indianapolis, IN
10.2013

Associate of Science - Medical Assisting

Brown Mackie College Indianapolis, IN
Indianapolis, IN
04.2011

Skills

  • Operational Efficiency
  • Scheduling Coordination
  • Workforce Management
  • MA trainer and Instructor
  • Clinical Leadership

Timeline

Lead Medical Assistant

Pike Medical Consultants
03.2017 - Current

Operations Lead

Ascension Medical Group
08.2016 - Current

Medical Assistant

Damar Services Inc.
01.2012 - 08.2016

LPN Diploma - LPN

Kaplan College - Indianapolis

Associate of Science - Medical Assisting

Brown Mackie College Indianapolis, IN

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Wayne Maddox II