Wayne Moss

Assist club members with golf clubs and assigning golf carts for daily play. Cleaning clubs at end of day and discussing the round of golf with the members. As a starter I converse with the members before they start their round and make sure they will have an enjoyable experience.

• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Approached potential clients by using direct marketing mailings and phone contacts.

• Cultivated relationships with automotive dealerships by making sales calls.
• Made recommendations after completing prospects' loan analysis.
• Trained newly hired employees to provide information regarding processes, procedures and deadlines.
• Oversaw entire loan process to provide each client received exceptional service.