Wayne Neels

• Assisted in the establishment of a National State, Local Government, and Education (SLED) organization, offering Sales Engineer support tailored to that sector.
• Lead pre-sales technical engagements for national SLED accounts, providing architecture designs and technical strategy for networking, voice, and security migrations
• Delivered customized proof-of-concept demos to validate cloud, SD-WAN, and security solutions for strategic accounts
• Acted as technical advisor in customer meetings, presenting networking and security capabilities including IPSEC VPN, Firewalling, and authentication technologies
• Mentored junior sales engineers and collaborated with support and engineering teams on escalations and solution validation

• Supported the establishment of a dedicated SLED division by tailoring solutions to meet complex public sector networking requirements
• Designed and implemented network solutions involving MPLS, BGP/OSPF, and SD-WAN across regional and national infrastructures
• Conducted post-sales technical training for customers to ensure successful adoption and management of implemented solutions

• Conducted in-depth network discovery and created scalable technical designs leveraging Fortinet, Cisco Meraki, and VeloCloud
• Generated detailed technical documentation including network diagrams, product roadmaps, and solution proposals
• Delivered in-person and remote technical presentations to educate SLED customers on network modernization and cloud integration

• Led end-to-end SD-WAN deployment initiatives, from design approval to configuration and implementation
• Partnered with internal engineers and external clients to resolve advanced network and voice configuration challenges
• Acted as an escalation point for junior technical staff, resolving complex implementation issues and mentoring team members
• Authored technical documentation and standard operating procedures (SOPs) to ensure consistent implementation practices and facilitate knowledge transfer

Windstream – Service Activation Specialist II
01/2014 – 07/2018

• Provided Tier II support for SD-WAN, MPLS, DYIP, and other services, ensuring timely issue resolution
• Collaborated with cross-functional teams to activate and validate enterprise data/voice services

Computer Works Pro – Computer Support Specialist
Rochester, NY | 08/2012 – 01/2014

• Diagnosed and resolved PC, network, and connectivity issues for SMB and residential clients
• Built and supported small-scale LAN/WAN environments, performing router/switch installs and upgrades.