Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Wayne Patch

Dracut,MA

Summary

Proven leader with a track record of enhancing operational efficiency at TJX Companies by implementing process improvements and spearheading safety initiatives. Skilled in Operations Management and fostering team motivation, that can excel in driving results through staff development and effective decision-making. Achieved significant reductions in discrepancies and optimized production processes, demonstrating a commitment to excellence and continuous improvement.

Overview

5
5
years of professional experience

Work History

Assistant Manager

A-brews Tap and Grill
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Handled the training and onboarding of a whole new bar and kitchen staff of approximately 6 people.

Operations Supervisor Intern

TJX Companies
05.2024 - 08.2024
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
  • Established strong relationships with vendors and suppliers through effective communication, negotiation, and problem-solving skills.
  • Implemented new software solutions, resulting in increased efficiency and accuracy in data tracking and reporting.
  • Supported implementation of lean manufacturing principles to minimize waste and optimize production processes.
  • Spearheaded safety initiatives, fostering a secure work environment for all employees.
  • Created production forecast three times a day for the senior management team.
  • Managed calls and emails from HR to the union workers in the department.

Department Supervisor

JCPenney
08.2019 - 04.2024
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 5 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Handled cash register, returns, and refunds.
  • Promoted culture focused on encouraging staff to develop skills and abilities.

Education

Bachelors In Bussiness Administration - Finance And Operations Management

University of Massachusetts - Lowell
Lowell, MA
05.2025

High School Diploma -

Dracut Highschool
Dracut, MA
05.2021

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Retail Operations
  • Operations Management
  • Sales Strategies
  • Staff Development
  • Google Drive
  • Decision-Making

Affiliations

  • National Honor Society

Timeline

Assistant Manager

A-brews Tap and Grill
08.2024 - Current

Operations Supervisor Intern

TJX Companies
05.2024 - 08.2024

Department Supervisor

JCPenney
08.2019 - 04.2024

Bachelors In Bussiness Administration - Finance And Operations Management

University of Massachusetts - Lowell

High School Diploma -

Dracut Highschool

Similar Profiles

CREATE PROFILE
Wayne Patch