Wayne Redmond
Cumming,GA
Summary
Quality Assurance/General warehouse experience, Inventory Management, Forklift operator/ Sap/ Customer Service, Order Entry, CPG, Supply Chain, specialist/sales/Sou chef experience dining
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
FedEx
Davenport, FL
08.2025 - 01.2026
- Ensuring packages and operational processes meet company, safety, and regulatory standards
- Analyzed inspection data to identify trends and recommend improvements in processes.
- Developed training materials to improve staff understanding of quality standards and expectations.
- Streamlined inspection workflows, resulting in increased efficiency and reduced turnaround time for quality checks.
QA Professional /Inventory Specialist
NFI Industries
Auburndale, FL
01.2025 - 08.2025
- Damaged or improperly addressed packages, ensures compliance with company procedures and safety regulations, conducts internal audits, and identifies process improvements for logistics and shipping operations.
- Tracking inventory levels, receiving and processing shipments, conducting regular audits, and resolving discrepancies.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
Customer Service Specialist /Sales Associate
W&T wholesale llc
Atlanta, GA
04.2020 - 12.2024
- As a customer service specialist at W&T Wholesale LLC, I have honed a wide range of job skills that have allowed me to excel in my role.
- One of my key strengths is my ability to effectively communicate with customers and address their inquiries and concerns in a professional and timely manner.
- I am skilled at listening attentively to customers, understanding their needs, and providing helpful solutions to their problems.
- I am also proficient in using various customer service tools and software, such as CRM systems and ticketing platforms, to manage customer interactions and track resolution progress.
- This allows me to stay organized and ensure that no customer inquiry falls through the cracks.
- In addition, I have developed strong problem-solving skills that enable me to quickly identify and resolve customer issues, whether they are related to product inquiries, order processing, or shipping delays.
- I am adept at thinking on my feet and coming up with creative solutions to meet customer needs.
- Overall, my job skills as a customer service specialist at W&T Wholesale LLC have allowed me to provide exceptional service to our customers and contribute to the overall success of the company.
- I am committed to continuous learning and improvement in order to further develop my skills and excel in my role.
Shipping Specialist/ Warehouse Lead
Sonnax
Laurinburg, NC
09.2019 - 02.2023
- Lead warehouse/associates day to day, Shipping customer products via ups and fed ex also international shipping, SAP, Microsoft word, Office, data entry 5S, manage warehouse inventory, RF scanning, forklift operator, standup, cherry picker, reach truck, electric pallet jack, crane operator
- Managed shipping logistics to ensure timely delivery of products.
- Developed and implemented process improvements for inventory management.
- Analyzed shipment data to identify trends and enhance operational efficiency.
- Conducted regular inspections of equipment and facilities, maintaining compliance with safety regulations.
- Managed team performance through effective communication and conflict resolution strategies.
- Analyzed workflow data to identify bottlenecks, recommending solutions for improved efficiency.
- Managed warehouse operations and verified proper shipment procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Quality Assurance Tech
FedEx
Swedesboro, NJ
01.2016 - 09.2019
- Issue and return materials expects all items for quality assurance.
- Relocate products from warehouse with the use of a pallet jack, rf scan materials.
- Conducted thorough inspections of packages to ensure compliance with quality standards.
- Implemented testing procedures that improved accuracy of package handling and processing.
- Analyzed data from quality control processes to identify trends and drive continuous improvement initiatives.
- Developed and maintained documentation for quality assurance processes, ensuring regulatory compliance.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Built automated test scripts to handle repetitive software testing work.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Material Handler/Forklift Operator
Amazon Warehouse
Woodbury, NJ
06.2014 - 12.2016
- Shipping and receiving with the ability to organize merchandise efficiently
- Thorough understanding of goods retrieval system, RF SCANNER experience
- Good customer orientation with a strong ability to deal effectively with complaints
- Able to operate a pallet jack
- Proven ability to stand and work continually for long hours
- Physically dexterous to lift and move heavy objects and load/unload delivery trucks
- Good understanding of blueprints and drawings
- Strong mathematical skills
- Adept at handling hazardous material properly
- Special talent for following warehouse safety precautions and procedures
- Ability to use pneumatic ladders
- Well versed in creating logs and maintaining documents
- Skilled in basic computer operations including warehouse software and MS Word, Excel
- Eager to perform housekeeping tasks for the work area
- Track record of maintaining the security of the warehouse
Sous Chef
The Capital Grille
Cherry Hill, NJ
09.2011 - 09.2015
- Assisting the head chef with daily operations, menu development, and staff management
- Developed seasonal menus reflecting local ingredients and culinary trends
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
- Achieved consistency in dish presentation, setting high standards that were replicated across all servings.
- Developed successful kitchen waste management program, emphasizing sustainability and environmental responsibility.
- Enhanced staff retention by implementing mentorship program that supported career development within culinary team.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Evaluated food products to verify freshness and quality.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Modified recipes to accommodate dietary restrictions and allergies.
- Developed close relationships with suppliers to source best ingredients.
- Developed new recipes and flavor combinations to enhance customer dining experience.
Education
Bachelor's degree - General business
Community College of Philadelphia
Philadelphia, PA12.2006
Trade school - Painting/Culinary Arts
Woodstock job corps
Woodstock, MD01.1997
Skills
- ISO 9001
- Calipers
- Custodial experience
- Maintaining an organized workspace
- Mobile devices
- ERP systems
- Microsoft Dynamics 365
- Continuous improvement
- Dependability
Accomplishments
- Maintained high quality and safety standards in fast-paced warehouse environments at FedEx and NFI Industries, ensuring compliance with company, safety, and regulatory requirements.
- Identified and reported damaged or misrouted shipments, reducing operational errors and improving overall logistics efficiency.
- Conducted inventory audits and resolved discrepancies, improving inventory accuracy and warehouse accountability.
- Led daily warehouse operations as Shipping Specialist/Warehouse Lead at Sonnax, supervising associates and coordinating domestic and international shipments via UPS and FedEx.
- Improved workflow efficiency through 5S implementation, RF scanning accuracy, and SAP system utilization.
- Operated multiple types of heavy equipment safely (forklift, reach truck, cherry picker, pallet jack, crane), maintaining zero major safety incidents.
- Delivered exceptional customer service at W&T Wholesale LLC, resolving inquiries efficiently and increasing customer satisfaction and retention.
- Strengthened sales performance through strong communication, product knowledge, and relationship-building skills.
- Supported quality assurance operations across multiple distribution centers, ensuring product standards and proper material handling.
- Assisted in kitchen operations as Sous Chef at The Capital Grille, contributing to menu execution, team coordination, and high-end dining standards.
- Earned multiple certifications including OSHA 10 & 30, ServSafe, Forklift Certification, and National Professional Certification in Customer Service.
- Demonstrated versatility across logistics, supply chain, customer service, warehouse leadership, and culinary operations.
Certification
- National Professional Certification in Customer Service, Present
- Home building, 1997-03-01
- Painters apprenticeship certified painter from home building association, Present
- Driver's License, Present
- Food Safety Certification, Present
- Forklift Certification, Present
- OSHA 10, Present
- Electric Pallet Jack Certification, Present
- OSHA 30, Present
- ServSafe, Present
- Pallet Jack Certification, Present
Personal Information
- Title: Customer service Specialist /Order Entry, CPG, Supply Chain,/Office administrator /Inventory Management, warehouse lead ,Material handler/ shipping and receiving/ Quality Assurance. forklift operator/SOU CHEF
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Quality Control Inspector
FedEx
08.2025 - 01.2026
QA Professional /Inventory Specialist
NFI Industries
01.2025 - 08.2025
Customer Service Specialist /Sales Associate
W&T wholesale llc
04.2020 - 12.2024
Shipping Specialist/ Warehouse Lead
Sonnax
09.2019 - 02.2023
Quality Assurance Tech
FedEx
01.2016 - 09.2019
Material Handler/Forklift Operator
Amazon Warehouse
06.2014 - 12.2016
Sous Chef
The Capital Grille
09.2011 - 09.2015
Trade school - Painting/Culinary Arts
Woodstock job corps
Bachelor's degree - General business
Community College of Philadelphia