Wayne Rhodes
Severn,MD
Summary
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
15
15
years of professional experience
Work History
Waiter
Red Hot and Blue
05.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Cook
Sheetz
Gaithersburg, MD
03.2023 - 03.2025
- Prepared and cooked food items according to standardized recipes and company guidelines.
- Maintained cleanliness and organization of kitchen areas to meet health and safety regulations.
- Assisted in inventory management by tracking supplies and notifying management of low stock levels.
- Operated kitchen equipment, including grills, fryers, and ovens, ensuring proper use and maintenance.
- Collaborated with team members to ensure efficient food preparation during peak service times.
- Trained new staff on proper cooking techniques, safety protocols, and equipment usage.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Dairy /Frozen Manager
Harris Teeter Grocery Store
Onley, MD
10.2011 - 03.2023
- Managed inventory levels to ensure product availability and minimize waste.
- Trained staff on safe handling practices for frozen goods.
- Conducted regular quality checks on frozen products to maintain freshness standards.
- Collaborated with vendors to optimize delivery schedules and product selection.
- Implemented promotional displays to enhance customer engagement with frozen items.
- Analyzed sales trends to adjust stock levels and improve profitability of frozen department.
- Developed training materials for new hires focused on department operations and safety protocols.
- Led team meetings to discuss performance metrics and strategies for improvement in frozen sales section.
- Improved product quality by implementing strict inventory control procedures and monitoring expiration dates.
- Managed employee scheduling to maintain appropriate staffing levels during peak shopping hours and high traffic periods.
- Assisted customers with product inquiries, providing knowledgeable recommendations based on their preferences and needs.
Education
Criminal Justice
Howard Community College
Columbia, MDCriminal Justice
Atholton High School
Columbia, MD06-1993
J.R.O.T.C.
Atholton High School
Columbia, MD06-1993
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Order taking
- Professional appearance
- Decision-making
- Order accuracy
- Guest relations management
- Tableside service
- Safe food handling
- Accurate money handling
- Sales techniques
- Upselling techniques
Timeline
Waiter
Red Hot and Blue
05.2025 - Current
Cook
Sheetz
03.2023 - 03.2025
Dairy /Frozen Manager
Harris Teeter Grocery Store
10.2011 - 03.2023
Criminal Justice
Howard Community College
Criminal Justice
Atholton High School
J.R.O.T.C.
Atholton High School