Wayne Roberts
Oklahoma City,OK
Summary
Results-driven Operations and Sales Manager with a proven track record in operational efficiency, team scheduling, and inventory management. Expertise in enhancing customer satisfaction and optimizing processes to drive business success. Results-driven Operations Manager with a proven track record in operational efficiency, team scheduling, and inventory management. Expertise in enhancing customer satisfaction and optimizing processes to drive business success.
Overview
34
34
years of professional experience
Work History
Operations Manager
IMPERIAL
Oklahoma City, Oklahoma
08.2025 - Current
- Implemented standard operating procedures to enhance operational efficiency.
- Coordinated team schedules to enhance workflow and maximize resource allocation.
- Managed staffing needs, overseeing recruitment, selection, onboarding, and training processes.
- Trained new employees on company policies and operational best practices.
- Monitored inventory levels and facilitated timely supply restocking.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety protocols to maintain a safe operational environment.
- Established a structured employee recognition program that highlighted achievements weekly and monthly.
TSL
Pepsi Beverages
Amarillo, Texas
09.2015 - 08.2025
- Sales Planner Execution for Large and Small Format Business Partners
- Managed execution of yearly cost plans with 2:1 oversight.
- Hired new employees to support growing business needs.
- EE retention through training programs like PEPSI and Premier
- Provided new technology training in Savvy and SAP.
- Conducted weekly team meetings while utilizing Teams as another form of communication.
- Trained new SDL position in response to company restructure.
- Networked with key business partners in the territory.
- participated in community events promoting values, integrity, and involvement.
Bulk/Full Service Delivery Supervisor
Pepsi
Salt Lake City, Utah
08.2014 - 07.2015
- Managed 11 Bulk Delivery Drivers and 3 Full-Service Delivery Drivers
- Oversaw 600 vending assets, reducing out-of-stock instances and identifying sales growth opportunities.
- Administered cost plan, ensuring alignment with budgetary goals.
- Rolled out new Easitrax vending system
- Directed control and compliance through regular weekly, monthly, and quarterly assessments.
- Completed Pepsi Program for Frontline Career Development. Finished top of class with offer in 6 days for career advancement.
Pepsi Frontline EE
Pepsi
Denver, Colorado
05.2000 - 06.2014
- Managed full service vending assets, ensuring correct product lineup, validating coin mechanisms, achieving zero out-of-stock instances, and ensuring proper asset dispensing.
- Executed product deliveries on schedule, managed product merchandising, and implemented Pepsi display strategies.n.
- Executed pricing promotions, prioritized displays, ordered and delivered products, and managed truck inventory in Grand Junction, Colorado.
- Maintained sales execution framework, managed advertising calendar, optimized cooler schematics, and fostered customer relationships.
- Assisted various departments with operational tasks in delivery, sales, and warehouse.
General Manager
Bailey Company (Arby's Franchhise
Denver, Colorado
05.1997 - 05.2000
- Oversaw operations for million-dollar location, ensuring efficiency and profitability.
- Ensured compliance for cash accountability, food costs, and labor management.
- Led the execution of monthly promotions and created promotional materials.
- Implemented employee recognition programs, including free meals and employee of the month initiatives.
- Coordinated facility maintenance tasks to maintain a safe environment.
Assistant Store Manager
Taco Bell (Pepsico)
Denver, Colorado
05.1992 - 05.1997
- assisted GM in executing labor plans, managing inventory controllable costs, ensuring cash accountability, and optimizing scheduling.
- aided shift managers with daily activities to maintain operational efficiency.
- supported monthly execution of promotional items to enhance customer engagement.
- Coordinated weekly team meetings to enhance communication and collaboration among team members.
Education
High School Diploma -
Jefferson High School
Edgewater, CO05-1994
Some College (No Degree) - Pastoral Studies (Major) Coaching (Minor)
Bob Jones University
Greenville, SCSkills
- Operational efficiency
- Team scheduling
- Inventory management
- Employee training
- Compliance enforcement
- Customer relationship management
- Cost administration
- Staff recruitment
- Process optimization
- Cross-functional coordination
- Critical thinking
- Conflict resolution
- Communication skills
Timeline
Operations Manager
IMPERIAL
08.2025 - Current
TSL
Pepsi Beverages
09.2015 - 08.2025
Bulk/Full Service Delivery Supervisor
Pepsi
08.2014 - 07.2015
Pepsi Frontline EE
Pepsi
05.2000 - 06.2014
General Manager
Bailey Company (Arby's Franchhise
05.1997 - 05.2000
Assistant Store Manager
Taco Bell (Pepsico)
05.1992 - 05.1997
High School Diploma -
Jefferson High School
Some College (No Degree) - Pastoral Studies (Major) Coaching (Minor)
Bob Jones University