Hi, I’m
WAYNE SANCHEZ
Shift Manager
San Antonio,Tx
Summary
Organized, diligent and skilled in handling multiple tasks projects at the same time possessing excellent leadership skills, dynamic interpersonal communication skills and strong mentoring ability Experienced logistics professional with strong organizational and time-management skills. Known for reliable teamwork and adaptability to changing demands. Skilled in problem-solving, and customer service.
Overview
24
years of professional experience
Work History
Express-News Paper
Carrier
04.2015 - Current
Job overview
- Picked and delivered newspapers using knowledge of roads, highways and interstate and established long-term customer relationships through prompt and courteous services.
Burger King
Shift Manager
11.2024 - 02.2026
Job overview
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Cooperated with coworkers to improve customer experience and manage storefront.
Cheddar's Scratch Kitchen
Dishwasher/Prep
10.2020 - 01.2026
Job overview
- Certified Trainer (HOH)
- Help maintain a clean kitchen, properly washes and sorts soiled dishes, and prep foods as needed, also help train new team members in HOH.
Valet Living Home
Porter/ Concierge
04.2021 - 10.2022
Job overview
- Sweep and mop floors, clean restrooms and vacuum carpets. Ensure building entrances are free of clutter at all times. Develop and maintain service relationships to fulfill the needs of patrons, customers, and guests. Manage mail and package deliveries.
Chick-Fil-A
Team Leader
03.2016 - 08.2020
Job overview
- Assist Manager with daily work schedule and help train new team members. Create an inspiring team environment, set team goals, delegate tasks and set deadlines, monitor team performance and report on metrics.
- Company Closed
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Churchill Baptist Church
Maintenance
12.2005 - 10.2019
Job overview
- Wash and spot cleaned furniture, blackboards, wastebaskets and garbage cans, Duste and mopped all hard surfaces. Set up and took down chairs and tables. Clean restrooms, including scrubbing sinks, countertops, toilets and mirrors. Repair and replace equipment and also notify the supervisor about repairs.
Grady's Janitorial Service
Janitor
03.2014 - 02.2017
Job overview
- Dusted furniture, walls, machines and equipment. Cleaned restrooms, including scrubbing sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs. Emptied all trash can and replaced liners. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
V.F.W
Security
11.2010 - 02.2012
Job overview
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions and check I.D’s when entering the facility.
El Vaqueros
Security
08.2004 - 11.2010
Job overview
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions and checked I.D’s when entering the facility.
K-4 Temp. Service
Catering Supervisor
04.2002 - 07.2005
Job overview
- Directed staff in daily work assignments to maximize productivity. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Hooligan’s Bar & Grill
Security Manager
06.2003 - 08.2004
Job overview
- Hire and trained new staff members. Managed staff schedules for all shifts and events to minimize overtime cost. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions and checked ID’s as customers entered the facility.
Education
Sam Houston State UniversityHuntsville, Tx
from Business Management, Minor in Business
University Overview
Walker County
Jacksonville Seminary CollegeJacksonville, FL
Bachelor of Science from Christian Psychology
01-1994
Trinity Valley C.C.Athens, Tx
Associates of Arts
01-1992
Skills
Team player and Team leader
Excellent Communication Skills
Customer Service Focused
MSDS Knowledge
Interior and exterior patrol
Crime prevention methods
Detail-oriented
Janitorial equipment familiarity
Organized
Observant
High level of integrity
Timeline
Shift Manager
Burger King
11.2024 - 02.2026
Porter/ Concierge
Valet Living Home
04.2021 - 10.2022
Dishwasher/Prep
Cheddar's Scratch Kitchen
10.2020 - 01.2026
Team Leader
Chick-Fil-A
03.2016 - 08.2020
Carrier
Express-News Paper
04.2015 - Current
Janitor
Grady's Janitorial Service
03.2014 - 02.2017
Security
V.F.W
11.2010 - 02.2012
Maintenance
Churchill Baptist Church
12.2005 - 10.2019
Security
El Vaqueros
08.2004 - 11.2010
Security Manager
Hooligan’s Bar & Grill
06.2003 - 08.2004
Catering Supervisor
K-4 Temp. Service
04.2002 - 07.2005
Sam Houston State University
from Business Management, Minor in Business
Jacksonville Seminary College
Bachelor of Science from Christian Psychology
Trinity Valley C.C.
Associates of Arts