Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne Scott

Lincoln City,Oregon

Summary

Knowledgeable Sr. Technical Support Specialist with solid background in CAD training and history of enhancing learners' proficiency in CAD software tools. Known for developing comprehensive training modules that improve customer and colleague performance and understanding. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Expert in advanced CAD design and relationship building, I have successfully optimized processes and empowered teams, driving significant improvements in operational efficiency and client engagement.


Overview

13
13
years of professional experience

Work History

Sr. Technical Support Specialist

Autodesk
07.2021 - Current
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve customer issues.
  • Evaluated system potential by testing compatibility of new programs with existing programs.
  • Developed comprehensive documentation to assist team members in troubleshooting complex technical problems.
  • Served as a subject matter expert, assisting colleagues with resolving difficult cases and sharing valuable insights.

Manufacturing Engineer

Boise Mobile Equipment
04.2015 - 07.2021
  • Facilitated knowledge sharing among team members through regular training sessions and workshops on advanced CAD techniques.
  • Played an active role in the development of new manufacturing facilities, providing input on equipment selection, layout design, and capacity planning.
  • Led digital transformation initiatives, modernizing manufacturing operations with smart technology integrations.
  • Collaborated closely with sales teams to develop customized solutions that met client needs while driving revenue growth.
  • Enhanced design efficiency by streamlining CAD processes and implementing best practices.

Director of Engineering

Bohnenkamps Whitewater Customs
02.2012 - 04.2015
  • Functioned as primary point of contact for high-profile clientele, addressing concerns and meeting or exceeding expectations.
  • Developed and maintained positive relationships with key stakeholders, including clients, vendors, and internal teams.
  • Optimized manufacturing operations by identifying bottlenecks, implementing best practices, and providing targeted training to staff.
  • Spearheaded the adoption of 3D modeling technologies to enhance visualization capabilities and improve design accuracy.
  • Created and modified detailed drawings using standard computer aided design (CAD) digitizing techniques.


Education

Associate of Applied Science - Engineering

College of Western Idaho
Nampa, ID
05-2021

Skills

  • Customer service
  • Adaptive teaching methods
  • Manufacturing processes
  • Training material development
  • Advanced CAD design
  • Active listening
  • Verbal and written communication
  • Relationship building
  • Technical training
  • Effective communication
  • Customer service expert

Timeline

Sr. Technical Support Specialist

Autodesk
07.2021 - Current

Manufacturing Engineer

Boise Mobile Equipment
04.2015 - 07.2021

Director of Engineering

Bohnenkamps Whitewater Customs
02.2012 - 04.2015

Associate of Applied Science - Engineering

College of Western Idaho

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