Wayne Shelton
Self - Residential Valuation Services, Inc.
Harrison,MI
45
years of professional experience
Detail-oriented Real Estate Appraiser with over 25 years of experience in property valuation and report development. Strong communicator and mentor, known for fostering teamwork and collaboration to achieve accurate and compliant appraisal outcomes. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Certified Residential Real Estate Appraiser
26 Years 1 Month- Conducted property inspections to assess value and condition for residential appraisals.
- Utilized advanced appraisal software to enhance accuracy and efficiency in valuation reports.
- Analyzed market trends and comparable sales data to support property valuations.
- Developed comprehensive appraisal reports that comply with regulatory standards and client specifications.
- Mentored junior appraisers on best practices in residential valuation techniques and methodologies.
- Established strong relationships with clients, real estate agents, and mortgage lenders to facilitate smooth transactions.
- Minimized risk exposure by meticulously verifying data sources used in the valuation process.
- Inspected new and existing properties and noted distinctive characteristics.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Completed appraisals on residental properties, supporting property transactions or for legal purposes.
Grocer
5 Years 3 Months- Managed inventory levels to minimize waste and ensure product availability.
- Supervised team members to enhance customer service and operational efficiency.
- Implemented effective merchandising strategies to increase product visibility and sales.
- Trained new employees on store policies, safety protocols, and customer service standards.
- Coordinated with vendors for timely restocking of merchandise and fresh produce deliveries.
- Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
- Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
- Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Bank Teller/Management Trainee
1 Year 11 Months- Processed customer transactions with accuracy and efficiency using advanced banking software.
- Assisted customers in resolving account inquiries and issues, enhancing overall satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Trained new tellers on operational procedures and customer service standards to ensure consistency.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Sales Associate
2 Years 9 Months- Developed strong customer relationships through personalized service and product knowledge.
- Assisted customers in selecting jewelry, ensuring a positive shopping experience.
- Maintained visual merchandising standards to enhance store appeal and drive sales.
- Trained new associates on product features and effective sales techniques.
- Collaborated with management to strategize on product displays and marketing initiatives.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Management & Marketing
- Dean's List [Semester and Year]
- Honor Roll [Semester and Year]
- JB Robinson Jewelers - Sales & Merchandise Training
Skills
Client communication
Property valuation
Real estate law
Tax assessment
Ethical standards
Research
Teamwork and collaboration
Customer service
Problem-solving
Accomplishments
- Supervised team of 7 staff members. (Appraisal Company)
- Supervised team of 26 staff members. (2 Grocery Stores)
- Trained 5 people to become Real Estate Appraisers
- Marketing Grocery Stores
- Was #1 part time sales associate at JB Robinson Jewelers.
- Went through Bank Management program. Michigan National Bank-North Metro.
Timeline
Certified Residential Real Estate Appraiser
Self - Residential Valuation Services, Inc.
10.1998 - 11.2024Read More
Grocer
CFM #3051 & #3087 (Convenient Food Marts)
09.1993 - 12.1998Read More
Bank Teller/Management Trainee
Michigan Nation Bank, North Metro
03.1982 - 02.1984Read More
Sales Associate
JB Robinson Jewelers
04.1980 - 01.1983Read More
Davenport University
Associate of Science from Management & Marketing
Read More