Summary

Overview

Work History

Education

Skills

Timeline

Wayne Sumpter

Keller,TX

Summary

With a proven track record at Whataburger and 5 Diamond Protection, I excel in physical security and disaster recovery, ensuring robust protection measures. My leadership in cybersecurity initiatives and adeptness in fostering client rapport highlight my comprehensive skill set, significantly enhancing organizational safety and client satisfaction without compromising operational efficiency.

Overview

years of professional experience

Work History

Security Contractor

Whataburger

08.2024 - Current

Provided detailed reports on incidents or suspicious activities, enabling swift action from relevant authorities when necessary.
Developed comprehensive emergency response plans, streamlining coordination among team members during critical situations.
Prevented unauthorized access to high-profile facilities, utilizing advanced surveillance equipment and techniques.
Improved overall safety of clients by providing tailored security solutions based on individual needs.

Personal Protection Officer

Lethal Encounters

06.2022 - Current

Recognized and addressed potential security vulnerabilities by regularly reviewing and updating clients'' residential and workplace security systems.
Established strong rapport with clients by demonstrating professionalism, discretion, and excellent interpersonal communication skills at all times.
Conducted regular training sessions for team members, enhancing their skills and knowledge in defensive tactics and threat mitigation techniques.
Assisted clients in maintaining work-life balance through careful scheduling of appointments, meetings, and leisure activities within the constraints of their security requirements.

Security Cargo Transit

Verdugo Transport LLC

11.2023 - 04.2024

Educated clients on guidelines and protocols.
Logged consistent and accurate documentation of communications, transactions, and policies contributing to operational efficiency.
Diminished customer grievances through effective service inspection.
Provided outstanding customer service by addressing issues quickly and creating a positive experience.

Security Bus Monitor

Acri Defense LLC

01.2022 - 09.2023

Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.

Head of Security

5 Diamond Protection

08.2014 - 05.2020

Coordinated with other departments within the organization to develop integrated approaches towards mitigating risks across multiple areas.
Spearheaded cybersecurity initiatives to protect sensitive company data from breaches or unauthorized access attempts.
Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.