Wayne Zerck
Dallas,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Microsoft Corporate Cloud Acquisition
01.2021 - 01.2023
- Actioned marketing signals from a set number of corporate accounts to drive engagement with our corporate sales teams and Partners
- Collaborated with Partners who had unique IP to sell into our accounts that had specific industry needs
- Part of the team that assisted with creating the processes for the newly formed team to ensure reduced ramp up time
Microsoft Sales Manager for Business Applications
01.2020 - 01.2021
- Used the Model, Coach, Care ideology to lead the team through a transitional time in the business to month over month growth prior to leaving the role
- Prepared numbers for key stake holders and presented during Monthly Business Reviews
- Managed the Business Applications Team relationship with our Online Chat colleagues to ensure acceptable customer engagement
Microsoft Inside Sales
01.2016 - 01.2020
- Worked as a Sales Development Specialist and Inside Sales Rep
- Increased knowledge in the Dynamics 365 platform and collaborating with prospective customers to get them the proper resources to assist them with purchasing Dynamics 365
- Worked with Microsoft Azure as part of a pilot helping to determine the viability of an SDS moving product lines to gain experience
- Collaborated with team to create new team processes
APAC Customer Service
01.2012 - 01.2016
- Worked in Account Management, inbound sales (Both Chat and Phone) on multiple Microsoft products
- Learned phone and chat skills valuable in increasing communication skills
- Developed knowledge on multiple Microsoft products to better understand all that Microsoft has to offer
- Increased proficiency in using Microsoft products
- Worked with and sold Dynamics CRM, Lync and Office 365
- Also sold ERP and RMS as well
Sky Logistics Shipping and Receiving
01.2007 - 01.2012
- Responsible for setting shipping and receiving appointments, for orders going to, and from the warehouse and following through to make sure that the orders are completed on time
- Gained experience working in a fast paced, high stress environment
- Provide support to the inventory department to help insure that all orders are accurate
Bartender
Vic’s Bar and Grill
01.2006 - 01.2008
- Demonstrated multi-tasking skills by running drinks and food while establishing a good rapport with returning customers
- Developed knowledge of sales by suggestively selling food and beverage items
- Consistently cleaned and restocked supplies at the end of each shift
- Learned to work as a team by helping other employees whenever possible
Casual Carrier
Moorhead Post Office
01.2004 - 01.2007
- Demonstrated the ability to multi-task by delivering mail all while maintaining the high standard of customer service the Post Office requires
- Responsible for pick-up and delivering of all the mail to the Fargo Distribution Center
Education
general education and communications
Concordia College Moorhead
Moorhead, MN01.2004
High school diploma -
Albert Lea High School
Albert Lea, MN01.2001
Skills
- Strong written and verbal communication skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Microsoft Windows 10
- Microsoft Windows 11
- Account Management
- Partner experience
- Vendor relationship Management
- Team leader
- Management
- Individual contributor
Timeline
Microsoft Corporate Cloud Acquisition
01.2021 - 01.2023
Microsoft Sales Manager for Business Applications
01.2020 - 01.2021
Microsoft Inside Sales
01.2016 - 01.2020
APAC Customer Service
01.2012 - 01.2016
Sky Logistics Shipping and Receiving
01.2007 - 01.2012
Bartender
Vic’s Bar and Grill
01.2006 - 01.2008
Casual Carrier
Moorhead Post Office
01.2004 - 01.2007
High school diploma -
Albert Lea High School
general education and communications
Concordia College Moorhead
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