Wayne Dorr
Viera,FL
Summary
Customer Service Enthusiastic problem solver and builder of teams. Strong leadership ability backed up by years of management experiences. Provides excellent organizational and analytical skills as well as planning and execution of essential work to progress company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Security Specialist
Brevard Public Schools
10.2018 - Current
- Provides protection to students and staff at a local elementary school
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Patrolled and monitored premises by foot
Training Specialist
Raytheon, Velburg
04.2018 - 05.2018
- Observed training operations and analyzed performance of assigned task and responsibilities
- Reviewed and advise leaders on sustainment and improvements in unit operating procedures
- Developed lessons learned for units to apply for future rotations to the training center
Career Counselor
C2GPS
10.2017 - 04.2018
- Provided job assistance to customers by providing resume writing tips, job search, and interview techniques
- Maintained record of customers in Employ Florida for contact and follow-up during the job placement process
- Conducted interviews and scheduled onboarding for over 20 hires to perform hurricane cleanup work within a two-week period
Senior Manager
US Army
09.2010 - 09.2017
- Managed 8 instructors and 165 trainees during multiple 16-week training cycles
- Planned, coordinated, and analyzed resource needs for over 60 training events including logistics and training area scheduling
- Provided strong leadership to enhance team productivity and morale
- Implemented and developed operational standards, policies, and procedures
Education
Master of Science - Management, Organizational Leadership
Excelsior College
Albany, NY06.2021
BS Liberal - Arts in Management & Administration focus
Excelsior College
Albany, NY06.2018
Skills
- PROFESSIONAL SKILLS
- Microsoft Office Suite
- Customer Service
- Soft Skills
- Customer Relationship Management
Timeline
Security Specialist
Brevard Public Schools
10.2018 - Current
Training Specialist
Raytheon, Velburg
04.2018 - 05.2018
Career Counselor
C2GPS
10.2017 - 04.2018
Senior Manager
US Army
09.2010 - 09.2017
Master of Science - Management, Organizational Leadership
Excelsior College
BS Liberal - Arts in Management & Administration focus
Excelsior College
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