Wayneisha Savoy
Plant City,USA
Summary
Results-driven customer service professional with extensive experience in call center and remote support environments. Proven ability to handle high call volumes, resolve customer issues efficiently, and maintain strong client satisfaction. Skilled in communication, problem-solving, and multitasking across various platforms. I’m Looking To obtain a position that requires a motivated, dedicated and experienced person where an individual achievement and performance will be recognized and will provide opportunity for growth and development.
Overview
12
12
years of professional experience
Work History
Customer Service Representative (Remote)
ABC Solutions
01.2024 - Current
- Handle inbound/outbound calls daily while maintaining high customer satisfaction scores
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions with customers
- Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
Call Center Agent
Global Connect Services
Tampa, FL
06.2021 - 12.2024
- Managed high-volume call queues in a fast-paced environment
- Provided product information and troubleshooting support
- Achieved top performance metrics in call resolution time
- Upsold services, increasing revenue by 15%
Remote Customer Support Specialist
TechHelp Desk
04.2020 - 04.2021
- Delivered technical support via phone, chat, and email
- Diagnosed and resolved software and connectivity issues
- Maintained detailed records of customer interactions
- Consistently exceeded performance KPIs
Customer Service Associate
Retail Support Center
Tampa, FL
05.2018 - 02.2020
- Assisted customers with billing, orders, and account management
- Handled escalations and resolved complaints professionally
- Processed refunds, exchanges, and service requests
Inbound Call Representative
Suncoast Communications
Tampa, FL
01.2017 - 05.2018
- Answered customer inquiries regarding services and accounts
- Maintained call quality and compliance standards
- Updated customer records accurately
- Maintain confidential records of patient information.
- Resolve customer inquiries and issues efficiently.
- Provide proactive solutions
Sales & Support Agent
Prime Contact Solutions
Tampa, FL
07.2015 - 12.2016
- Provided customer service while promoting company products
- Met and exceeded monthly sales targets
- Built strong customer relationships through effective communication
- Resolve customer issues in a timely manner
Customer Care Representative
Service First Call Center
Tampa, FL
03.2014 - 07.2015
- Respond to customer inquiries and complaints
- Escalated complex issues to supervisors when necessary
- Maintained professionalism in high-pressure situations
- Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
- Collaborate with other departments to resolve complex customer issues.
Education
High School Diploma or Equivalent - undefined
Wayneisha Savoy
Washington, DCSkills
- Customer Service & Support
- Call Center Operations
- Remote Communication Tools
- Conflict Resolution
- Data Entry & Documentation
- Time Management & Multitasking
- Technical Troubleshooting
- Sales & Upselling Techniques
- Actively listen to customers
- Resolve issues in a timely manner
- Hands on
- Create connections with customers
Additional Information
- Available for remote and on-site work
- Flexible schedule, including weekends
Timeline
Customer Service Representative (Remote)
ABC Solutions
01.2024 - Current
Call Center Agent
Global Connect Services
06.2021 - 12.2024
Remote Customer Support Specialist
TechHelp Desk
04.2020 - 04.2021
Customer Service Associate
Retail Support Center
05.2018 - 02.2020
Inbound Call Representative
Suncoast Communications
01.2017 - 05.2018
Sales & Support Agent
Prime Contact Solutions
07.2015 - 12.2016
Customer Care Representative
Service First Call Center
03.2014 - 07.2015
High School Diploma or Equivalent - undefined
Wayneisha Savoy