Waynette Lynne
Overland Park
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
20
20
years of professional experience
Work History
Office Administrator
DS Lawn Care
Olathe, CO
02.2024 - Current
- Managed daily office operations to ensure efficiency and organization.
- Maintained accurate records of customer interactions and transactions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Account Manager, Inside Sales
FLI Transportation and Logistics
Overland Park, KS
11.2020 - 02.2024
- Negotiated prices, terms of sale and service agreement to close transactions.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Built and maintained productive relationships with customers and internal partners.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Contacted new and existing customers to discuss product and service solutions.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Maintained detailed account records and contact logs to facilitate sales process.
Office Manager
Canyon Stone
Olathe, KS
11.2016 - 11.2020
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed, scheduled and coordinated office functions and activities for employees.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Reviewed invoices for accuracy to identify cost savings.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Directed and oversaw office personnel activities.
Travel Agent
Aaa
Overland Park, KS
11.2005 - 11.2016
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Explained benefits of purchasing travel insurance with clients.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Created travel itineraries and made adjustments to meet client specifications.
Education
High School Diploma -
Shawnee Mission West
Overland Park, KS05.1995
Skills
- Decision-making
- Team management
- Multitasking
- Time management
- Office administration
- Administrative support
- Verbal communication
- Document management
- Bookkeeping
- Customer relationship management (CRM)
- Payroll and accounts payable and receivable
- Customer service
Education and Training
other
Timeline
Office Administrator
DS Lawn Care
02.2024 - Current
Account Manager, Inside Sales
FLI Transportation and Logistics
11.2020 - 02.2024
Office Manager
Canyon Stone
11.2016 - 11.2020
Travel Agent
Aaa
11.2005 - 11.2016
High School Diploma -
Shawnee Mission West