Facility Management Systems
WARREN ANDERSON
Program Manager
Greenville,North Carolina
Summary
Experienced National Accounts Program Manager who is an expert initiative-taking and solutions-driven individual accustomed to solving complex problems, working with cross-functional teams, assigning/delegating tasks, analyzing program performance, and managing high-maintenance customer-based accounts and projects. Determined employee with over 5+ years of Project/Program Management experience. Well-versed in completing tasks before deadline, exceeding customer expectations and improving employee performance and satisfaction. Currently working towards completing the PMI Project Management Professional Certification.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
National Accounts Program Manager
Rentokil
Greenville, NC
01.2018 - Current
- Responsible for managing numerous National Accounts customers and projects simultaneously through use of managing and delegating Program Management team of 5 individuals to provide effective solutions for customers.
- Engaged with customers, stakeholders and leadership groups to create positive, trusting and professional relationships.
- Collaborated with various departments within National Accounts including Account Executives and Strategic Account Managers to drive sales leading to significant boost in customer accounts and programs generating over $5M+ in revenue.
- Essential involvement in various roles including system migrations, implementations, and training/mentoring new colleagues.
- Communicated information regarding assigned accounts to colleagues and partners including escalating customer issues to appropriate level within company as needed.
- Instrumental in creation of data analysis tools and benchmarks through use of escalation trackers, trend reporting, dashboards, KPIs and business reviews positively impacting proactivity and increasing customer satisfaction by 90%.
National Accounts Associate Program Manager
Rentokil
Charlotte, NC
01.2017 - 01.2018
- Managed over 20+ national account customers within various industries and segments.
- Met with project stakeholders on regular basis to assess progress and adjust and determine projects.
- Monitored progress of programs, using, and applying programming documents, program directives and other program material.
- Devised creative solutions to critical customer and user needs.
- Identified program obstacles and communicated possible impacts to team.
Education
Bachelor of Arts - History, Anthropology
University of North Carolina At Charlotte
Charlotte, NC 08.2012 - 12.2015
Skills
Program/Project Management
Change Management
Task Management
Time Management
Data Analysis/Reporting
Process Improvement
Agile/Scrum Methodology
Quality Assurance Auditing
Software
Microsoft Office
Google Suites
SalesForce
IBM
Asana
SaaS/CMMS Software
Certification
Google Project Management Professional Certification
Timeline
National Accounts Program Manager
Rentokil
01.2018 - Current
National Accounts Associate Program Manager
Rentokil
01.2017 - 01.2018
Bachelor of Arts - History, Anthropology
University of North Carolina At Charlotte
08.2012 - 12.2015