Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
GeneralManager

WARREN ANDERSON

Program Manager
Greenville,North Carolina

Summary

Experienced National Accounts Program Manager who is an expert initiative-taking and solutions-driven individual accustomed to solving complex problems, working with cross-functional teams, assigning/delegating tasks, analyzing program performance, and managing high-maintenance customer-based accounts and projects. Determined employee with over 5+ years of Project/Program Management experience. Well-versed in completing tasks before deadline, exceeding customer expectations and improving employee performance and satisfaction. Currently working towards completing the PMI Project Management Professional Certification.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certificate

Work History

National Accounts Program Manager

Rentokil
Greenville, NC
01.2018 - Current
  • Responsible for managing numerous National Accounts customers and projects simultaneously through use of managing and delegating Program Management team of 5 individuals to provide effective solutions for customers.
  • Engaged with customers, stakeholders and leadership groups to create positive, trusting and professional relationships.
  • Collaborated with various departments within National Accounts including Account Executives and Strategic Account Managers to drive sales leading to significant boost in customer accounts and programs generating over $5M+ in revenue.
  • Essential involvement in various roles including system migrations, implementations, and training/mentoring new colleagues.
  • Communicated information regarding assigned accounts to colleagues and partners including escalating customer issues to appropriate level within company as needed.
  • Instrumental in creation of data analysis tools and benchmarks through use of escalation trackers, trend reporting, dashboards, KPIs and business reviews positively impacting proactivity and increasing customer satisfaction by 90%.

National Accounts Associate Program Manager

Rentokil
Charlotte, NC
01.2017 - 01.2018
  • Managed over 20+ national account customers within various industries and segments.
  • Met with project stakeholders on regular basis to assess progress and adjust and determine projects.
  • Monitored progress of programs, using, and applying programming documents, program directives and other program material.
  • Devised creative solutions to critical customer and user needs.
  • Identified program obstacles and communicated possible impacts to team.

Education

Bachelor of Arts - History, Anthropology

University of North Carolina At Charlotte
Charlotte, NC
08.2012 - 12.2015

Skills

Program/Project Management

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Software

Facility Management Systems

Microsoft Office

Google Suites

SalesForce

IBM

Asana

SaaS/CMMS Software

Certification

Google Project Management Professional Certification

Timeline

National Accounts Program Manager

Rentokil
01.2018 - Current

National Accounts Associate Program Manager

Rentokil
01.2017 - 01.2018

Bachelor of Arts - History, Anthropology

University of North Carolina At Charlotte
08.2012 - 12.2015

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WARREN ANDERSONProgram Manager