Kristy Jones
Overview
19
19
years of professional experience
Work History
Loan Processor
BancFirst
04.2012 - Current
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Utilized loan origination software to process and track loan applications.
- Process incoming and outgoing bank mail thru USPS
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
Teller/Customer Service Representative/Loan Processor
BancFirst
04.2004 - 04.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Associate of Applied Science - Radiologic Degree
Rose State College
Oklahoma City, OK05.1995
No Degree - Concurrent High School Student
Seminole State College
Seminole, OK05.1993
High School Diploma -
Stroud High School
Stroud, OK05.1993
Skills
- Credit Card Transaction Processing
- Accounting Functions
- Data Entry
- Sales Tickets
- Process Payments
- Account Management
- Services Rendered Documentation
- Access Software
- Till Counting
- Billing Data Verification
- System Updates
- Error Revision
- Charges and Rates Documentation
- Digital Postal Meters
- Time and Billing
- Customer Inquiries
- Manual Processing
- Billing Process Management
- Microsoft Office
- Collections
- Billing and Payment Processing
- Statement Distribution
- Payment Transactions
Timeline
Loan Processor
BancFirst
04.2012 - Current
Teller/Customer Service Representative/Loan Processor
BancFirst
04.2004 - 04.2008
Associate of Applied Science - Radiologic Degree
Rose State College
No Degree - Concurrent High School Student
Seminole State College
High School Diploma -
Stroud High School