Overview
Work History
Education
Skills
Timeline
Generic

Kristy Jones

Overview

19
19
years of professional experience

Work History

Loan Processor

BancFirst
04.2012 - Current
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Utilized loan origination software to process and track loan applications.
  • Process incoming and outgoing bank mail thru USPS
  • Processed loan applications and monitored progress from start to finish.
  • Explained very technical financial information to applicants in easy to understand language.

Teller/Customer Service Representative/Loan Processor

BancFirst
04.2004 - 04.2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Associate of Applied Science - Radiologic Degree

Rose State College
Oklahoma City, OK
05.1995

No Degree - Concurrent High School Student

Seminole State College
Seminole, OK
05.1993

High School Diploma -

Stroud High School
Stroud, OK
05.1993

Skills

  • Credit Card Transaction Processing
  • Accounting Functions
  • Data Entry
  • Sales Tickets
  • Process Payments
  • Account Management
  • Services Rendered Documentation
  • Access Software
  • Till Counting
  • Billing Data Verification
  • System Updates
  • Error Revision
  • Charges and Rates Documentation
  • Digital Postal Meters
  • Time and Billing
  • Customer Inquiries
  • Manual Processing
  • Billing Process Management
  • Microsoft Office
  • Collections
  • Billing and Payment Processing
  • Statement Distribution
  • Payment Transactions

Timeline

Loan Processor

BancFirst
04.2012 - Current

Teller/Customer Service Representative/Loan Processor

BancFirst
04.2004 - 04.2008

Associate of Applied Science - Radiologic Degree

Rose State College

No Degree - Concurrent High School Student

Seminole State College

High School Diploma -

Stroud High School

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Kristy Jones