Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rigoberto Diaz

Silver Spring,MD

Summary

Proven leader and efficient multitasker, excelled enhancing customer satisfaction and mentoring a high-retention cashier team. Skilled in cash management and customer service, demonstrated a knack for maintaining optimal stock levels and fostering a welcoming store environment. Achieved significant improvements in store presentation and team performance without compromising service quality.

Overview

4
4
years of professional experience

Work History

Cashier Assistant Manager

Flower Bakery
06.2021 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.

Server

La Limena Restaurant
01.2021 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Engineering Degree -

ITCA-FEPADE
EL SALVADOR
06.2007

Skills

    Store operations

    Attention to Detail

    Customer Service

    Cash handling and management

    Time tracking

    Team Leadership

    Customer Complaint Resolution

    Employee Training

    Sales Promotion

    Budgeting and finance

    Workplace Safety

    Punctual and Reliable

Languages

Spanish
Full Professional

Timeline

Cashier Assistant Manager

Flower Bakery
06.2021 - Current

Server

La Limena Restaurant
01.2021 - 06.2021

Engineering Degree -

ITCA-FEPADE

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Rigoberto Diaz