Webster Newman
Fredericksburg,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Information technology professional with strong foundation in designing, implementing, and managing sophisticated IT systems. Proven ability to enhance system performance and ensure security and reliability. Known for collaborative teamwork and adaptability to evolving technological needs, showcasing skills in network management and system optimization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Systems Engineer
Empower.AI
12.2024 - Current
- Conducted troubleshooting and resolved complex system issues to ensure operational continuity. ( Hardware / Software)
- Complete Full IT equipment stand ups for multiple DOD Organizations
- Imaging, Whitelisting, and moving machines to the correct OU in Active Directory.
- Decommission / Relocation of DOD IT equipment
- Ticket based Work in Service Now
Customer Service Representative
Alorica
05.2024 - 11.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Caretaker
Public Partnerships
12.2022 - 05.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
Customer Service Representative
Sheetz
12.2023 - 04.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Courtland High School
Spotsylvania05-2023
Skills
- Conflict Resolution
- IT asset management
- IT compliance
- IT budgeting
- IT procurement
- Customer service leadership
- Software and hardware specialist
Certification
- Top Secret Clearance
- Security+
Timeline
Information Systems Engineer
Empower.AI
12.2024 - Current
Customer Service Representative
Alorica
05.2024 - 11.2024
Customer Service Representative
Sheetz
12.2023 - 04.2024
Caretaker
Public Partnerships
12.2022 - 05.2024
High School Diploma -
Courtland High School