Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

WED KAREEM, U.S. CITIZEN

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

CLEVELAND CLINIC

Cleveland Clinic
10.2020 - 03.2022
  • Insurance Processing, communication skills, patient payment plans, calculating accounts for appropriate collection agency turnover
  • Payments and credit collections of patient balance, preparing and sending financial statements or bills
  • Insurance and claim forms
  • Billing issues and data entry
  • Use computers for various applications, such as database management, excel, word, and PowerPoint
  • Complete forms per company procedures.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Maintained and managed customer files and databases.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Documented and detailed calls and complaints using call center's CRM database.

NLC HEALTHCARE LLC

NLC Healthcare LLC
11.2014 - 06.2016
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with the supervisor or case manager
  • Help patients move in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
  • As a caregiver, I used to arrange for medicines to be taken on time and maintain records of activities, symptoms, behaviors, food, and personal hygiene
  • Engaged with the patient in physical and mental exercise as their doctor prescribed.

Education

Bachelor of Science in Health Science -

CLEVELAND STATE UNIVERSITY
Cleveland, OH

Master of Education - College of Education and Human Services

CLEVELAND STATE UNIVERSITY
Cleveland, OH
12.2022

Associate of Science, Associate of Art -

CUYAHOGA COMMUNITY COLLEGE
Cleveland, OH
05.2018

Skills

  • Proficient in Microsoft office (Word, Excel, and PowerPoint)
  • Strong attention to detail, written and oral communication, and product organization
  • Customer service, I provide excellent service, and handle information with confidentiality
  • Team management, and adaptive team player
  • Strong communication skills
  • Problem-solving abilities, consensus-building, and teamwork
  • HIPAA Compliance
  • Organizational Skills
  • Attention to Detail
  • Self Motivation
  • Time management abilities
  • Decision-Making
  • Team Collaboration
  • Problem-solving aptitude
  • Reliability
  • Documentation And Reporting

Languages

Arabic
Full Professional

Timeline

CLEVELAND CLINIC

Cleveland Clinic
10.2020 - 03.2022

NLC HEALTHCARE LLC

NLC Healthcare LLC
11.2014 - 06.2016

Bachelor of Science in Health Science -

CLEVELAND STATE UNIVERSITY

Master of Education - College of Education and Human Services

CLEVELAND STATE UNIVERSITY

Associate of Science, Associate of Art -

CUYAHOGA COMMUNITY COLLEGE

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WED KAREEM, U.S. CITIZEN