Summary
Overview
Work History
Education
Skills
Timeline
Generic

CORINNE TELESCA

Upton

Summary

Dedicated customer service professional with over 30 years of experience and background. E,ective at independently planning and managing diverse business relationships. Proficient in time management with disciplined executive strategy. Demonstrates strong organizational skills and communication abilities. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate work.

Overview

43
43
years of professional experience

Work History

Administrative Services

GUV Center
Upton
01.2023 - Current
  • Company Overview: Brookhaven National Lab
  • Visitor check in process ensuring compliance with the DOE order 142.3b for international guests while maintaining strict PII data protection.
  • Responsible for safeguarding government property in my possession.
  • Collaborate with management regarding sensitive issues concerning guests.
  • Provide support for fellow team members, handle emails. Answer phones as well as meeting minutes.
  • Manage guest records in people soft and GIS systems. Issued access cards and dosimeter badges.
  • Brookhaven National Lab

Licensed sales/broker agent

Joe Booker Agency
Centereach
01.2022 - 01.2023
  • Answered phones, took payments wrote polices, reviewed polices with customers.
  • Processed claims assisted customers with filing claims.

Senior Executive Assistant/customer service representative

Allstate Insurance Company
01.1990 - 01.2020
  • Answered phones and handled emails for the President of the company as well as senior leaders with efficiency and appropriate responses.
  • Participated with other administrative team members as well as management on special projects and events.
  • Handled extensive customer service and corporate complaints with professionalism and empathy.
  • Assisted customers with questions and resolution issues to maintain high satisfaction ratings.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases.
  • Trained new team members on proper service methods and evaluated service.
  • Met and exceeded performance goals to support long term company growth and market dominance.
  • Utilized active listening skills and asked open ended questions to ascertain customer needs.
  • Received numerous outstanding achievement awards.

Customer Service representative

S & S Insurance
Medford
01.1987 - 01.1990
  • Assisted customers in making payments on accounts, answering questions as well as concerns.
  • Built client rapport while accurately processing new insurance policies.
  • Secured client retention by driving service and product benefits, features and recommendation around client needs.

busgirl/ Bartender

Baron's Three Restaurant
Bohemia
01.1983 - 01.1986

Counter help, register

Gullivers Fish and Chips
Selden
01.1982 - 01.1983

Education

Property and Casualty Licensing Course -

Kaplan Financial
03.2022

general studies -

Su,olk Community College-Selden campus
Selden
01.1983

High School Diploma -

Sachem High School North
06.1982

Skills

  • Excellent verbal and written communication
  • Excellent interpersonal abilities
  • Computer proficiency
  • Professional and mature
  • Culturally aware
  • Problem solver
  • Budget management
  • Administrative support specialist
  • Microsoft Office
  • PeopleSoft
  • Workday
  • C cure

Timeline

Administrative Services

GUV Center
01.2023 - Current

Licensed sales/broker agent

Joe Booker Agency
01.2022 - 01.2023

Senior Executive Assistant/customer service representative

Allstate Insurance Company
01.1990 - 01.2020

Customer Service representative

S & S Insurance
01.1987 - 01.1990

busgirl/ Bartender

Baron's Three Restaurant
01.1983 - 01.1986

Counter help, register

Gullivers Fish and Chips
01.1982 - 01.1983

Property and Casualty Licensing Course -

Kaplan Financial

general studies -

Su,olk Community College-Selden campus

High School Diploma -

Sachem High School North

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CORINNE TELESCA