Weifen Zhu

• Supported daily inbound and outbound logistics operations, including receiving, dispatching, inspection, and stocking of inbound shipments
• Verified shipment quantities and conditions, processed returns documentation, and ensured inventory accuracy in the system
• Coordinated daily pickup and dispatch schedules with truck drivers and delivery partners to ensure on-time handover to last-mile stations
• Acted as an operational liaison between warehouse, dispatch, customer service, and management teams to ensure smooth workflow
• Responded promptly to client and internal inquiries related to shipment status, delivery issues, and exceptions; escalated abnormal cases when required
• Assisted in monitoring shipment flow and operational exceptions, supporting issue resolution and service recovery
• Conducted daily cycle counts and investigated inventory variances to maintain operational accuracy
• Prepared and maintained weekly operational reports, including volume tracking, exceptions, and performance updates
• Followed and promoted safety and compliance procedures in warehouse and logistics operations

• Quickly assumed purchasing and operational coordination responsibilities, supporting sourcing, vendor follow-up, and internal workflow execution
• Created and managed purchase orders in ERP systems; rapidly adapted to new systems and supported team continuity during system issues
• Coordinated with vendors and service providers, following up on performance, delivery timelines, and issue resolution
• Assisted with cost tracking and analysis, supporting procurement accuracy and operational cost control
• Partnered with finance to optimize invoice and process tracking, significantly improving operational efficiency
• Acted as a cross-functional operations liaison between sales, project management, and logistics to ensure smooth order fulfillment
  

- Arranged international shipments and coordinated customs clearance for Latin American clients.
- Provided professional translation services between Mandarin, English, and Spanish for a variety of clients, including businesses and individuals.

- Provided warehouse coordination support, including labeling, inspection, and packaging prep.
- Assisted in handling logistics-related client support and problem resolution.

• Managed end-to-end export and import operations, coordinating supplier, warehouse, forwarder, customs broker, and overseas customer activities
• Oversaw daily shipment processing, including order release, warehouse preparation, export packing, and dispatch scheduling
• Coordinated closely with freight forwarders and customs brokers to ensure smooth customs clearance and on-time shipment release
• Monitored customs clearance progress, followed up on delays or abnormal cases, and supported issue resolution
• Prepared and reviewed shipping and customs documentation, ensuring accuracy and compliance with export and import requirements
• Supported warehouse operations, including inbound preparation, packaging, loading coordination, and pre-shipment readiness
• Conducted pre-shipment quality inspections and worked with suppliers to resolve issues prior to export to avoid clearance or delivery risks
• Tracked shipment lead time and delivery performance, providing operational updates to internal teams and international clients
• Assisted with logistics cost monitoring, supporting cost control through carrier comparison and shipment planning
• Acted as the operational contact between suppliers, warehouses, forwarders, and overseas customers, ensuring clear communication and execution under tight timelines

- Supported daily operational tasks including order tracking and documentation updates.
- Assisted warehouse team with product prep for online B2B shipments.
- Maintained basic communication with clients and supported back-end logistics.