Sports
WEI QUAN (OWEN) WANG
Business Representative
Flushing,NY
Summary
Self-Motivated professional with over 2 years of demonstrated strengths in customer service and business development. Eager to collaborate in Business Development with my innovative, pragmatic, observant and attentive abilities. Received 97.8% positive ratings at NMAC, LLC where customer retention was 21.2% above the company average.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Licensed Insurance Agent/Financial Planner
New York Life Insurance Company
Rego Park, NY
03.2022 - 03.2023
- Upsold additional products and services after identifying customer needs and requirements.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Utilized CRM software to manage client relationships.
Sales Specialist/Business Development Associate
Nissan of New Rochelle
New Rochelle, NY
06.2018 - 08.2019
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Compiled product and customer data to generate informed profit projections.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Directed field training to enhance skills for new hires.
Infantryman (11B)
United States Army
Farmingdale, NY
04.2014 - 02.2019
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with members training programs and enforcement of safety procedures.
- Trained personnel to improve performance and attain mission-ready status.
- Led team in developing strategic plans to meet operational objectives.
Waiter
Takara Sushi
Whitestone, NY
11.2012 - 02.2014
- Trained new servers on restaurant policies and procedures.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Bayside High School
Bayside, NY 08.2010 - 06.2014
Skills
Problem Solving
Certification
Linguistic – Intermediate in Mandarin Chinese and Wenzhounese.
Accomplishments
- Assess unit's Mission Essential Task(MET) and Collective Live Fire proficiency levels.
- To provide U.S. military units and personnel with realistic pre-deployment training scenarios in all aspects of armed conflict.
- A biennial U.S.-Australia bilateral military exercise that combines a field training exercise and command post exercise to strengthen interoperability and response capabilities to uphold the tenets of the U.S.-Australian alliance.
Exportable Combat Training Capability (xCTC) - 2015
Joint Readiness Training Center (JRTC) – 2016
Talisman Sabre (TS17) - 2017
Interests
Cooking
Traveling
Timeline
Licensed Insurance Agent/Financial Planner
New York Life Insurance Company
03.2022 - 03.2023
Sales Specialist/Business Development Associate
Nissan of New Rochelle
06.2018 - 08.2019
Infantryman (11B)
United States Army
04.2014 - 02.2019
Waiter
Takara Sushi
11.2012 - 02.2014
High School Diploma -
Bayside High School
08.2010 - 06.2014
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