Jaylanei Tauanuu
Henderson,NV
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and driving customer satisfaction. Skilled in collaboration and problem-solving, contributing to team success and business growth. Committed to enhancing customer experiences and supporting organizational objectives.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
Concentrix
Henderson, NV
01.2026 - Current
- Educated customers on policy benefits, coverage options, and claims processes.
- Assisted clients in selecting appropriate insurance plans to meet their needs.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Conducted policy reviews to ensure clients understood their coverage and options.
- Managed client inquiries and resolved issues with prompt communication and support.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Maintained accurate records of client interactions and policy changes in systems.
- Implemented feedback from clients to enhance service delivery and client satisfaction.
Insurance Agent
Foundever
03.2022 - 02.2025
- Cultivated lasting client relationships through proactive communication and exceptional service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Delivered high-quality customer service by fostering strong client relationships.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Collaborated with team members to refine sales strategies and support regional objectives.
TSA/ Transportation Security Officer
TSA
08.2019 - 12.2021
- Conducted thorough security screenings and inspections of luggage and individuals, enhancing overall passenger safety.
- Managed emergency situations with professionalism and efficiency, safeguarding passengers and staff.
- Screened over thousands of passengers per day by verifying ID's and boarding passes.
- Responded to emergency situations with professionalism and efficiency, ensuring safety of passengers and staff.
- Collaborated with team members to ensure secure environment for all travelers and airport personnel.
- Addressed passenger concerns and inquiries related to transportation security using strong communication skills.
- Engaged with the public to provide clear directions and explain transportation security rules
- Screened over thousands of passengers per day by verifying IDs and boarding passes.
Call Center Agent
KW International
11.2018 - 06.2019
- Exceeded daily call center metrics, consistently maintaining high level of productivity and customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with team members to share best practices, enhancing department performance.
- Maintained accurate records of customer interactions to support future reference and quality assurance.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Balanced competing priorities under pressure while ensuring high-quality service.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Executed payment processing for debit, credit cards, and electronic checks.
Education
Diploma -
David Starr Jordan High School
Long Beach, CASome College (No Degree) - Business Administration
Cypress College
Cypress, CASkills
- Insurance Software
- Policy Review
- Problem solving
- Customer service
- Service excellence
- Detail orientation
- Time management
- Task management
- Critical Thinking
- Problem solving
- Adaptability
- Team collaboration
- Written communication
- Active listening
- Interpersonal Skills
- Problem solving
Timeline
Licensed Insurance Agent
Concentrix
01.2026 - Current
Insurance Agent
Foundever
03.2022 - 02.2025
TSA/ Transportation Security Officer
TSA
08.2019 - 12.2021
Call Center Agent
KW International
11.2018 - 06.2019
Diploma -
David Starr Jordan High School
Some College (No Degree) - Business Administration
Cypress College