Summary
Overview
Work History
Education
Skills
Timeline
Generic

weldon mccall

Lubbock,TX

Summary

Seasoned professional with 20 plus years of extensive experience in customer service and direct to store deliveries notably at PepsiCo and Gandys Dairy. Excelled in enhancing customer satisfaction and operational efficiency, leveraging strong problem-solving skills. Upgraded from Class B to Class A CDL, underscoring a commitment to growth and excellence. Proven track record of understanding and complying to DOT laws and exceeding performance targets.

Overview

24
24
years of professional experience

Work History

AOM REP

PepsiCo
09.2018 - Current
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Contributed to team sales goals by upselling products and services to customers.
  • Enhanced company reputation by providing exceptional customer service and support.

Delivery Driver

PepsiCo
09.2013 - 10.2018
  • Knowledge of DOT laws and DOT hours.
  • Consistently finished route ahead of manifest hours while keeping a high level of customer satisfaction.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.

Route Driver

Gandys Dairy
08.2012 - 08.2013
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Completed daily pre- and post-trip vehicle inspections.
  • Maintained records of sales and customer information to support accuracy.
  • Operated delivery vehicles safely and efficiently.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.

Route Supervisor

Gandys Dairy
02.2009 - 08.2012
  • Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
  • Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
  • Enhanced route efficiency by optimizing scheduling and adjusting dispatching procedures.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Knowledge of DOT laws and made sure driver log books were completed.
  • Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.

Route Driver

Gandys Diary
10.2000 - 02.2009


  • Completed daily pre- and post-trip vehicle inspections.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment.

Education

Did Not Finish - Accounting

South Plains College
Levelland, TX

Skills

    Commercial Driver License Class A

    Forklift and pallet jack certified

    Skilled in Data Analysis Using Excel

Timeline

AOM REP

PepsiCo
09.2018 - Current

Delivery Driver

PepsiCo
09.2013 - 10.2018

Route Driver

Gandys Dairy
08.2012 - 08.2013

Route Supervisor

Gandys Dairy
02.2009 - 08.2012

Route Driver

Gandys Diary
10.2000 - 02.2009

Did Not Finish - Accounting

South Plains College

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weldon mccall