Wellington Octave
Summary
Dynamic professional with extensive experience in customer service and safety management, honed at Norwegian Cruise Line. Proven ability to enhance facility cleanliness and enforce safety regulations, ensuring a welcoming environment. Strong communication and teamwork skills contribute to high client satisfaction and operational efficiency. Adaptable and reliable, committed to maintaining exceptional standards.
Overview
18
18
years of professional experience
Work History
Assistant Carpenter
Sunset Motors Limited
09.2007 - 02.2010
- Supported team members in maintaining a clean and safe work environment to prevent accidents.
- Increased client satisfaction with precise measurements and adherence to design specifications.
- Ensured structural integrity by installing various support systems such as beams, columns, and wall frames based on blueprint specifications.
- Reduced potential delays through proactive problem-solving when encountering unforeseen challenges during construction projects.
Beach Lifeguard
Sandals
02.2011 - 09.2013
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
- Provided exceptional customer service to visitors by addressing inquiries promptly and professionally.
- Enhanced swimmer safety through vigilant monitoring of beach activities and enforcing beach regulations.
- Assisted in organizing waterfront events, ensuring adherence to safety guidelines and risk
Galley Stewards/Pool Attendant
Norwegian Cruise Line
05.2014 - 10.2017
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Galley Steward
Disney Cruise Lines
06.2018 - Current
- Wash, rinse, and sanitize dishes, pots, pans, and all other galley utensils.
- Operate various cleaning equipment.
- Clean all kitchen equipment and machines.
- Handle and dispose of chemicals and food waste.
- Complete all other duties assigned by chefs.
- Participate in all safety drills and trainings as scheduled.
Skills
- Pool safety
- Facility cleanliness
- Teamwork
- Adoptability
- Customer service
- Scheduling flexibility
- Strong communication skills
- Reliability
Timeline
Galley Steward
Disney Cruise Lines
06.2018 - Current
Galley Stewards/Pool Attendant
Norwegian Cruise Line
05.2014 - 10.2017
Beach Lifeguard
Sandals
02.2011 - 09.2013
Assistant Carpenter
Sunset Motors Limited
09.2007 - 02.2010
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