Wellington Silva
IT Engineer
CROCKETT,CA
Summary
Dedicated IT Field Engineer successful at fostering and developing client relationships. Knowledgeable in Hardware and software troubleshooting, installation and configuration. More than 10 years supporting multiple systems and different clients. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
IT Field Engineer
Field Nation INC
San Francisco, CA
03.2016 - Current
- Collaborated with clients to evaluate IT system requirements, client information technology requirements, and client resources to design IT projects and meet client expectations.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and wired connectivity.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Performed cabling and labeling, validation, printer installation, switches (activation), Access Point installation, Cisco Phone configuration, and IP configuration in hardware such as Cameras, Access Point, firewalls, and Bluetooth speakers
- Oversaw inventory maintenance, teleconference support, remote testing, as well as Cisco WebEx user account configuration
- Conducted tests on the faulty machines and analyzed the technical problems in the hardware and configuration
- Installed and provided maintenance service and repaired hardware components of Mac laptops, including memory upgrade
Education
Associate of Science - Computer System Administration
De Anza College
Cupertino, CA 12.2017 - 12.2019
Skills
Standards and compliance
Reporting capabilities
Troubleshooting
Technical issues analysis
Desktop support
Mac systems
Software diagnosis
Backup and recovery
Wireless area networking
Hardware upgrades
Helpdesk call support
Technical equipment inspection
Microsoft Outlook
Linksys
PC component diagnostics
Application support
Windows 10
Norton Antivirus software
Network diagnostics
Technical Support
Ticket support system management
Timeline
Associate of Science - Computer System Administration
De Anza College
12.2017 - 12.2019
IT Field Engineer
Field Nation INC
03.2016 - Current