WELLY RAYME
Philadelphia,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Customer Support Agent
CSI INTERNATIONAL
Philadelphia, PA
11.2014 - 08.2023
- Responded to questions and issues regarding available products, order status, delivery timelines and billing details, consistently maintaining confidentiality of sensitive details
- Fielded incoming and outgoing calls, responding to inquiries, and forwarding issues to senior staff as needed.
Cleaning Services Manager
ABM
Philadelphia, PA
08.2023 - Current
- Collaborated with staff to prioritize projects, fulfilling requests for seasonal deep-cleaning and sanitation services as needed
- Contributed to maintenance, sanitation, and inventory management processes, consistently complying with health and safety guidelines.
Package Handler
PITNEY BOWES
Levittown, PA
- 11.2014
- Ensured safe transport of retail products, perishable goods, and high-value merchandise, promoting optimal experiences for all customers
- Contributed to internal audits and quality control, maintaining purchase orders and warehouse documentation.
- Ensured compliance with postal regulations regarding hazardous materials handling.
Customer Support Agent
EASTERN PENNSYLVANIA ORTHOPEDIC ASSOCIATES
Philadelphia, Pa
05.2013 - 07.2013
- Collaborated with senior staff of established call center to deliver the highest caliber of information and support for current and potential clients
- Managed a high volume of incoming and outgoing calls, answering questions, and escalating concerns to the supervisory team as needed.
- Collaborated with other departments to resolve customer issues quickly and effectively.
Sales Associate
MACYS
Langhorne, PA
12.2012 - 02.2013
- Provided courteous and professional service on behalf of major retail, nationwide, fast-growing, and regional companies, working to optimize key aspects of operations
- Maintained knowledge of more than thousands of items, providing information to customers regarding item availability and product specifications.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
KAPLAN INSTITUTION
06-2013
Associate of Applied Science - Criminal Justice
COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, PA05-2019
IT Tech - Computer Systems
COMMUNITY COLLEGE OF PHILADELPHIA
Skills
- Organization Skills
- Ability to adapt quickly
- Problem Solving
- Performance Management
- Strategic Planning
- Workforce Management
- Operations Management
- Customer Service
- Task Prioritization
- Adaptability and Flexibility
Affiliations
THE NATIONAL SOCIETY Jun 2012
Academic Achievement.
Phi Theta Kappa International Honor Society May 2019
Honor Society
Languages
Creole
Full Professional
French
Limited
Interests
- IT Tech
- Consultant
- Networking
Accomplishments
- Projects
- Leading a Team
Timeline
Cleaning Services Manager
ABM
08.2023 - Current
Customer Support Agent
CSI INTERNATIONAL
11.2014 - 08.2023
Customer Support Agent
EASTERN PENNSYLVANIA ORTHOPEDIC ASSOCIATES
05.2013 - 07.2013
Sales Associate
MACYS
12.2012 - 02.2013
Package Handler
PITNEY BOWES
- 11.2014
KAPLAN INSTITUTION
Associate of Applied Science - Criminal Justice
COMMUNITY COLLEGE OF PHILADELPHIA
IT Tech - Computer Systems
COMMUNITY COLLEGE OF PHILADELPHIA
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