WENDY KILLINGSWORTH

Led cross-functional teams of over 30 resources to deliver a complex project portfolio of several simultaneous sub projects per requirements and adjusted end state expectations.

• Developed and implemented project management methodologies to enhance operational efficiency.
• Coordinated stakeholder communications to ensure alignment and project transparency.
• Mentored junior project managers, fostering professional growth and best practices.
• Established risk management frameworks to mitigate potential project challenges effectively.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Established and managed change management processes to fulfill successful project transitions.
• Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
• Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
• Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
• Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.

• Led cross-functional teams to deliver complex projects on time and within budget.
• Developed and implemented project plans to align with organizational goals and client expectations.
• Mentored junior project managers, fostering skill development and enhancing team performance.
• Streamlined project workflows using Agile methodologies, improving efficiency across multiple departments.

• Managed multiple concurrent projects with cross-functional teams consisting of internal engineers, subcontractors, and client resources.
• IT project types include installation and upgrade of Alcatel-Lucent and Avaya phone systems, WAN, LAN, WLAN, and doorbell intercom and entry system.
• Projects range from small to very large scale in size; 7,000+ hours of project management experience spanning over past 3.5 years.
• Client customer base consisting of schools, rental properties, healthcare facilities, commercial businesses.
• Build detailed project task plans, schedules for implementation, and phased rollouts.
• Determine necessary resource headcount, subcontractor requirements, request quotes/bids for sourced work and quote negotiation.
• Establish risk mitigation plan; including task timeline, issue tracker, and all recovery requirements along with resource backup requirements.
• Manage Stakeholder Communication: stakeholder reviews, executive briefings, summations and formal presentations face-to-face, conference and virtually.
• Developed and implement standardized project documentation and directives for project meetings.
• New construction buildout oversite consisting of core network, fiber network infrastructure to all buildings based on construction schedule, network cabling in all buildings to each unit and door entry management system.

• Led multiple teams throughout acquisition process as well as numerous strategic projects concurrently in global environments; over 10,000 hours of project management experience spanning several years.
• Negotiate or resolve customer disputes in cross-functional environment by 50% over resulting in $150M cash flow improvement.
• Oversight and monitoring of user acceptance testing, data migration and legacy system closures.
• Established and maintained document repository.
• Governed risk mitigation; including task timeline, issue tracker, and all recovery requirements along with resource backup requirements.
• Utilized project methodologies; waterfall sequential linear path for long term projects and agile iterative practices for short term integration and divestment schedules.
• Reviewed TSA and SOWs deliverables, contract T&Cs review, and initiated legal engagement as necessary.
• Engaged in quality performance checks in accordance with project plan, company compliance and audit and ensure projects are aligned to company organizational strategies.
• Composed analytical and statistical monthly and quarterly reports.
• Received achievement award for ABOK project on successful implementation of new software system, real estate site preparation/construction and data migration management.
• Created business requirement documents to outline goals and expectations of projects.

• Performed research and data analysis, developed strategic project plans and corrective program implementation for large complex clients.
• Initiated business partner engagement to develop scope of work and action plans for cash acceleration.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Reduced aged receivable disputes; from 15% to 3% of total monthly revenue for $50M cash acceleration improvement and reduction in DSO by 3 days.
• Identified operational inefficiencies to improve performance in areas with identified gaps.
• Earned 2011 PSG WW TCE & Quality Excellent Award for managing the Invoice Dispute Resolution Process Improvement Team.
• Managed multi-million-dollar customer rollouts; created detailed delivery schedule and billing process to manage Federal government installation and delivery requirements.
• Facilitated in-person and virtual meeting and training.