Lady Amazeen
Chicago,IL
Summary
Dynamic Sr. Project Manager skilled in coordinating cross-functional teams and managing vendor relationships. Expertise in change management and conflict resolution has consistently led to high customer satisfaction and improved project outcomes.
Overview
17
17
years of professional experience
Work History
Sr. Project Manager
Maple Hospitality Group
Chicago, Illinois
03.2020 - Current
- Coordinated vendor relationships, enhancing service delivery timelines.
- Facilitated regular meetings to track project progress and address challenges.
- Monitored progress of projects against established timelines and budgets.
- Liaised between senior management, project team members, and clients to foster effective communication throughout project duration.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Negotiated contracts with third-party vendors.
- Resolved conflicts between team members in order to maintain productivity levels.
- Monitored design processes from conceptual phase through construction.
- Provided guidance to team members on how to overcome obstacles during the course of a project.
- Managed submittals and processing of Requests for Information between general contractor, owner, and owner's consultants.
- Reviewed final results of each project before delivery.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
- Analyzed data from completed projects in order to identify areas for improvement.
- Directed project execution strategies, contingency planning, and problem resolution to maintain project alignment with objectives.
- Led cross-functional teams to ensure successful project execution and delivery.
- Managed vendor relationships to secure services and materials for projects.
- Facilitated regular project meetings to track progress and address challenges.
- Implemented process improvements to enhance operational efficiency in projects.
- Established best practices for managing complex projects successfully.
- Maintained up-to-date records for all current and past projects.
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
- Provided training sessions to staff on new processes or systems related to projects.
- Brought in additional project personnel and resources to meet demands.
Executive Assistant
Maple Hospitality Group
Chicago, IL
10.2015 - 03.2020
- Managed executive schedules and coordinated meetings for senior leadership team.
- Coordinated travel arrangements and itineraries, ensuring seamless logistics for business trips and conferences.
- Prepared and edited correspondence, reports, and presentations for internal and external stakeholders.
- Assisted in project coordination by tracking deadlines and deliverables for various initiatives.
- Communicated effectively with clients, vendors, and team members to support operations.
- Streamlined office procedures, improving workflow and effectiveness in daily administrative tasks.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Reservationist
Maple Hospitality Group
Chicago, IL
10.2015 - 10.2015
General Manager of Food Service
Mercadito Restaurants
Chicago, IL
04.2014 - 10.2015
- Directed daily operations of food service at high-volume restaurant.
- Managed kitchen staff, ensuring proper training and performance standards.
- Oversaw inventory management, ensuring optimal stock levels and quality for seamless operations.
- Enhanced customer experience through targeted staff training and service initiatives to improve satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Cultivated relationships with key customers, driving revenue growth through personalized service.
- Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
Host
Mercadito Restaurants
Chicago, IL
05.2013 - 04.2014
Coat Check Attendant
Piccolo Sogno
Chicago, IL
11.2012 - 02.2013
Fast Food Worker
White Castle
CHICAGO, IL
09.2009 - 02.2013
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL01-2007
Skills
- Project management
- Project planning
- Project tracking
- Project scope
- Budget monitoring
- Change management
- Contract negotiation
- Resource coordination
- Vendor management
- Vendor relationship management
- Stakeholder communication
- Team leadership
- Conflict resolution
- Advanced problem solving
- Effective communication
- Strategic planning
- Problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Sr. Project Manager
Maple Hospitality Group
03.2020 - Current
Executive Assistant
Maple Hospitality Group
10.2015 - 03.2020
Reservationist
Maple Hospitality Group
10.2015 - 10.2015
General Manager of Food Service
Mercadito Restaurants
04.2014 - 10.2015
Host
Mercadito Restaurants
05.2013 - 04.2014
Coat Check Attendant
Piccolo Sogno
11.2012 - 02.2013
Fast Food Worker
White Castle
09.2009 - 02.2013
High School Diploma -
Kelvyn Park High School