WEND-YAM KABORE
THE BRONX,NY
Summary
Dynamic IT Technician with a proven track record at Uber Technologies Inc., excelling in network security and technical support. Expert in troubleshooting and implementing secure infrastructures, enhancing system performance. Strong problem-solving abilities and effective teamwork skills drive successful collaboration across teams, ensuring optimal IT operations and user satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Technician
Self-employeed
New York, NY
01.2025 - Current
- Troubleshot hardware and software issues to ensure optimal system performance.
- Installed, configured, and maintained computer systems and networks for users.
- Assisted in managing IT inventory and maintaining accurate asset records.
- Provided technical support for end-users via phone, email, and in-person interactions.
- Collaborated with cross-functional teams to troubleshoot complex network issues effectively.
- Monitored network traffic for anomalies, ensuring optimal performance and security compliance.
- Designed and implemented secure network infrastructures to enhance system performance.
- Managed firewall configurations and access controls to safeguard organizational data integrity.
Education
Master of Science - ECONOMICS
OUAGADOUGOU UNIVERSITY
BURKINA FASO09-2012
Skills
- Network configuration
- Network switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- Network Troubleshooting Abilities
- OSPF routing
- DNS implementation
- Network security
- Firewall management
- Endpoint protection
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Network certification
Certification
- AZURE CLOUD MANAGER Training -
- CompTIA Security+
- CISA - Certified Information Systems Auditor
Languages
French
Full Professional
Moore
Full Professional
Timeline
IT Technician
Self-employeed
01.2025 - Current
Master of Science - ECONOMICS
OUAGADOUGOU UNIVERSITY