Wendall Smith
Las Vegas,NV
Summary
Personable and dedicated Customer Service Representative with extensive experience in customerservice industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Order Picker
Keurig Dr Pepper
North Las Vegas , NV
09.2019 - Current
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Placed products on conveyors for final wrapping and shipment.
- Stacked, organized and palletized packages for efficient storage and movement.
- Packaged items with appropriate materials to prevent damage during shipping.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Security Officer/ Field Training Officer
Wynn/Encore Hotel
Las Vegas, NV
07.2014 - 09.2019
- Patrol casino floor and hotel areas to protect facilities and travelers
- Checked passes and credentials of persons seeking to enter property and issued passes for guests
- Maintained safety by quickly responding to alarms and investigating disturbances
- Responded to emergency situations, typically within 5 minutes to minimize risk and injury
- Enforced security regulations and calmly and promptly escorted non-compliant individuals to holding areas for processing
- Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items
Juvenile Justice Assistant
Clark County
Las Vegas , NV
11.2000 - 02.2014
- Observed and recorded the progress of each juvenile offender
- Worked with therapeutic teams to facilitate counseling and group discussions for juveniles
- Followed medical orders and dispensed medications, when needed
- Completed daily reports
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol
- Supervised adult offenders to monitor compliance with court ordered conditions
Warehouse Worker
Manpower
Las Vegas, NV
02.2007 - 10.2009
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Maintained accurate and current order and shipment forms, inventory documentation and customer records
- Recognized and reported defective material and equipment
- Safely operated pallet jacks and forklift equipment to move items to and from different warehouse locations
Laborer/ Customer Service Rep
Pardee Homes
Las Vegas, NV
08.2004 - 08.2006
- Retrieved materials, tools and equipment from trucks and delivered to skilled workers
- Used organizational skills to meet productivity requirements
- Supplied tools and equipment to workers
- Measured, cut and laid out materials based on individual job requirements
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work
- Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized
Security Bike Officer
Howard Hughes Corp.
Las Vegas , NV
11.1999 - 11.2000
- Supervised property entrances and exits and monitored employee safety
- Demonstrated public safety dedication through thorough patrolling of community events
- Demonstrated strong attention to detail and accuracy when providing information to Security Management
- Oversaw premises to identify safety risks and ensure employee and visitor safety
Juvenile Detention Officer
Montgomery County
Conroe, TX
02.1996 - 06.1999
- Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
- Screened guests entering premises using metal detectors
- Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items
- Maintained safety by quickly responding to alarms and investigating disturbances
Education
Some College (No Degree) -
Texas Southern University
Houston, TXHigh School Diploma -
Oak Ridge High School
Conroe, TXSkills
- Time management
- Working independently
- Microsoft Outlook
- Pallet jacks
- Facilities maintenance
- Retail CCTV surveillance
- Microsoft Excel
- Warehouse Operations
- Flexibility
- Customer Service
- Loading and unloading
- Warehouse procedures
- Palletizing skills
- Truck loading
- Tagging stock
- Scanning abilities
- Workload priorities
- Boxing and labeling
- Merchandise restock
- Quality control
- Heavy lifting
Timeline
Order Picker
Keurig Dr Pepper
09.2019 - Current
Security Officer/ Field Training Officer
Wynn/Encore Hotel
07.2014 - 09.2019
Warehouse Worker
Manpower
02.2007 - 10.2009
Laborer/ Customer Service Rep
Pardee Homes
08.2004 - 08.2006
Juvenile Justice Assistant
Clark County
11.2000 - 02.2014
Security Bike Officer
Howard Hughes Corp.
11.1999 - 11.2000
Juvenile Detention Officer
Montgomery County
02.1996 - 06.1999
Some College (No Degree) -
Texas Southern University
High School Diploma -
Oak Ridge High School