Wendee Delgado
Lakeway,TX
Summary
Skilled in developing and implementing strategies to drive sales and improve customer satisfaction.
Strong communication skills and a proven track record of delivering results. Dedicated to fostering a
positive work environment and empowering team members to reach their full potential. Passionate about
exceeding goals and exceeding customer expectations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner/Bookkeeper
Ray Home Services LLC
Lakeway, TX
05.2021 - Current
- I complete payroll and accounting through QuickBooks
- File Quarterly taxes and year end taxes.
Captain
Trader Joe's
Austin, TX
09.2006 - Current
- As the Store Captain (Store Manager), I lead the development of over a hundred crew
- I coach, train and develop by working side by side
- Provide clear standards and expectations for daily success
- Seek ways to improve processes, efficiencies and big picture operations
- Provide positive re-enforcement
- Recognize talent for future growth
- Build team inclusiveness
- Responsible for properly staffing of the store
- HR responsibilities/knowledge
- Planning of quarterly fiscals and setting monthly goals to accomplish
- Lead by example of customer experience and build positive relationships for customer retention
- Customer de-escalation
- Strong people and communication skills
- Ability to multitask, follow through and prioritize
- Strong listening and empathy skills
- Ensure positive inventory results with daily best practices
- Maintain store stock levels
- Ensure store safety for customers and Crew.
First Assistant Manager
Safeway
Phoenix, AZ
05.1999 - 08.2006
- First assistant manager to the Store Manager
- Planned end caps, merchandise, led by example for employees of what customer service is, ran register, office duties and ensure store was properly staffed
- Managed the warehouse and helped shipping and receiving
- Audited for out-of-stock items
- Responsible for price changes.
Education
Certification - Quickbooks
Austin Community College District
Austin, TX05.2023
General - Communication in Mass Communications
Arizona State University-Tempe
Tempe, AZ05.2003
Associate in Arts (AA) -
Butte College
Chico, CA05.1999
Skills
- Inventory Control
- Customer Service
- Financial planning
- Merchandising
- Store Management Experience
- Shipping & Receiving
- Human resources
- Administrative & Business Operations
Certification
- Food Handler Certification
- Quick Books
Timeline
Owner/Bookkeeper
Ray Home Services LLC
05.2021 - Current
Captain
Trader Joe's
09.2006 - Current
First Assistant Manager
Safeway
05.1999 - 08.2006
Certification - Quickbooks
Austin Community College District
General - Communication in Mass Communications
Arizona State University-Tempe
Associate in Arts (AA) -
Butte College