Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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WENDELL A NORRIS

MEMPHIS,TN

Summary

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

28
28
years of professional experience

Work History

P and D Coordinator

Federal Express
09.2019 - Current
  • Provide support to dock and P and D on potential problems and/or possible resolutions within entities.
  • Assist CPC and entities on scheduled pick-ups to confirm correct work areas
  • Research and fix mis-routed packages in A WAD and ITQA
  • Assist customer service with tracers, misdelivered packages and escalation complaints.
  • Vehicle Inspections and issued Business Discussions regarding contractual infractions
  • Research hours of service for DOT compliance

Quality Assurance

Federal Express
06.2006 - 09.2019
  • Research to see if zip code is accurate.
  • Correct mistakes made to zip codes.
  • Give truck drivers directions to their destinations.
  • Complete a nightly damage report for damaged goods.

Loss Prevention Auditor

Fred’s International
09.2005 - 03.2007
  • Certified to train employees in the loss prevention department and on how to operate the forklift.
  • Verified items to be shipped with a que gun.
  • Completed damaged report for damaged goods before items can be shipped.
  • Loaded and unloaded truck with Dock Stocker.

Inventory Clerk

Paramount Staffing
04.2005 - 07.2005
  • Conducted physical inventory on products using cherry picker and reach truck.
  • Corrected discrepancies with inventory.
  • Conducted cycle counts on all inventory in warehouse.
  • Maintained and organized records to insure the foreign customers are satisfied.

Quality Assurance Lead/Supervisor

Reebok International Ltd.
08.1997 - 02.2005
  • Made sure the day to day processes of the Quality Assurance process were done correctly.
  • Made sure product was received and restocked properly using a cherry picker and sit-down forklift.
  • Entered product information into the computer database from containers.
  • Instrumental in implementing QA (Quality Assurance) process into warehouse procedures.
  • Investigated and reported audits that failed.
  • Maintained files, charts and reports on completed audits and audits in process.

Education

Shelby State Community College
Memphis, TN
12.1996

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Austin Peay State University
Memphis, TN
05.1994

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White Station High School
Memphis, TN
05.1992

Skills

  • Microsoft Word, Excel, Outlook, WMS 400
  • Time management
  • Adaptability and flexibility
  • Task prioritization
  • Work Planning and Prioritization
  • Relationship building
  • DRO Make Anchors, fix bad plots, make new work areas help CSP's with anchors and stop overrides
  • SAD Map Cut Map fix recipient overrides and postal code overrides

Accomplishments

Part of Multi Day Van Scan QAT that is used in the district

Timeline

P and D Coordinator

Federal Express
09.2019 - Current

Quality Assurance

Federal Express
06.2006 - 09.2019

Loss Prevention Auditor

Fred’s International
09.2005 - 03.2007

Inventory Clerk

Paramount Staffing
04.2005 - 07.2005

Quality Assurance Lead/Supervisor

Reebok International Ltd.
08.1997 - 02.2005

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Austin Peay State University

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White Station High School

Shelby State Community College

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