Wendell Kelly
Sr. Quality Systems Specialist
GREEN COVE SPRINGS,FL
Summary
Quality Professional over 20 years of service and operation experience for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Quality Systems Specialist
THE BOEING COMPANY- Leader In The Aerospace Industry
Jacksonville , FL
03.2023 - Current
- Flight Control Repair Center (FCRC) Organization as prime contact between senior internal and external personnel as Quality Records Subject Matter Expert.
- Serves as Primary liaison between Quality and Operation function to assist with coordinating and scheduling on time delivery to meet demands of our internal and external customers.
- Serves as Prime Consultant and External Spokesperson for company on matters involving: Technical Directives (TDs) Component Flight Hours (CFH's), and Dispositions relating to our current program and procedures per CNAF 4790.2c and IETMs.
- Support over 200 mechanics, 20 Shop Leads and 10 Managers within high paced and challenging environment on daily basis with minimal to no supervision on day to day basis.
- Maintains and Tracks over 6500 critical FA-18 Flight Control Spare Surfaces for The Boeing Cecil Field Flight Control Repair Center.
- Established strong working relationship with external auditors, streamlining assessment processes while addressing any gaps in compliance
Sr. Quality Systems Specialist
THE BOEING COMPANY- Leader In The Aerospace Industry
San Antonio , Texas
03.2020 - 03.2023
- Established strong working relationship with external customer PMA-265, streamlining assessment processes while addressing any gaps in compliance.
- Collaborated with 8 cross-functional teams to develop robust processes, ensuring compliance with industry standards.
- Improved customer satisfaction rates 95% by addressing concerns promptly and effectively resolving issues.
- Mentored junior team members on best practices in quality systems management, contributing to their professional growth.
- Streamlined quality systems documentation for increased efficiency and ease of access.
Education
Bachelor of Science - In Management Concentration In Manufacturing
University of Phoenix
Jacksonville 03.2011 - 01.2015
Skills
- Leadership and team management
- Production process inspection and analysis
- Statistical analysis
- Customer complaint resolution
- Project management skills
- Knowledge of quality control standards and regulations
- Quality control team training and supervision
- Performance monitoring and data gathering
- Root cause analysis
- Corrective action implementation
- Compliance with quality standards
- Problem-solving skills
SECURITY CLEARANCE
ACTIVE U.S. SECRET SECURITY CLEARANCE
Timeline
Sr. Quality Systems Specialist
THE BOEING COMPANY- Leader In The Aerospace Industry
03.2023 - Current
Sr. Quality Systems Specialist
THE BOEING COMPANY- Leader In The Aerospace Industry
03.2020 - 03.2023
Bachelor of Science - In Management Concentration In Manufacturing
University of Phoenix
03.2011 - 01.2015
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