Wendell Shumpert Jr.
Tacoma,WA
Summary
Industrial maintenance professional equipped to handle complex mechanical systems and ensure operational efficiency. Adept at troubleshooting, repair, and preventive maintenance with strong focus on safety and quality. Effective team collaborator, adaptable to changing needs, and consistently delivers reliable results. Skilled in hydraulics, pneumatics, welding, and electrical systems, with proactive approach to problem-solving and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Industrial Maintenance Mechanic
Major Wire Screen Media Ltd.
01.2020 - Current
- Calibrated and adjusted machinery for operational consistency.
- Reduced downtime with proactive monitoring of equipment performance and scheduling routine maintenance tasks.
- Performed upgrades on existing machinery to meet evolving industry standards and increase operational efficiency.
- Utilized troubleshooting tools and schematics to identify parts needing repair.
- Assisted in the repair and maintenance of complex electrical systems.
- Over 3 years of on job welding experience, forklift training, adept with hand tools as well as power tools.
- Decreased system leaks by inspecting hydraulic lines and replacing worn components, improving overall equipment performance.
- Enhanced production efficiency by troubleshooting, diagnosing, and repairing mechanical issues in a timely manner.
- Facilitated seamless production processes by promptly responding to emergency breakdowns.
Repair Tech Lead
Major Wire Screen Media Ltd
01.2018 - 01.2020
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Conducted regular maintenance checks to prevent future system failures.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Mentored junior Repair Technicians, fostering a culture of continuous learning and skill improvement.
- Completed all repair and maintenance activities promptly and to high quality standards.
Merchandise Processor
Sears Outlet Distribution Center
04.2013 - 10.2017
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Inspected items to check quality and accuracy against specifications.
- Expedited order fulfillment times with accurate picking, packing, and shipping of customer orders.
- Optimized storage space utilization with effective reorganization and consolidation strategies for processed merchandise.
- Maintained cleanliness and organization throughout the warehouse facility, creating an efficient workspace conducive to optimal productivity.
Retail Sales Consultant
Sprint
04.2015 - 07.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Conducted regular product demonstrations, increasing interest in featured items.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Greeted customers and helped with product questions, selections, and purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Part's Specialist
O'Reilly Auto Parts Store
03.2015 - 04.2016
- Tracked parts use and charged items to customer accounts for billing.
- Served customers in-store and by telephone to answer questions and place orders.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Contributed to the development of store policies and procedures, ensuring a consistent approach to customer service and inventory management across all team members.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Peer Advocate
Tacoma Community College
12.2013 - 06.2015
- Assisted new and continuing students participating in the Fresh Start (FS) program, directed students
to resources either at the campus or at community organizations. - Contacted and communicating with in person with students and public, answered questions regarding
the program and other opportunities. In addition, answered inquiries via email from students and
prospective students regarding FS admissions and registration procedures. - Performed clerical duties in support of the program. Used Outlook software to schedule appointments for Fresh Start staff.
- Handle confidential materials and information. Typed information, short reports and document tasks using Word. Participated in outreach and other special projects.
Education
GED -
Tacoma Community College
Tacoma, WA12-2015
Skills
- Forklift
- Conveyor system maintenance
- Hand power tool proficiency
- Hydraulic Press systems maintenance
- Welding and fabrication machine
- Problem-solving aptitude
- ACCU Shear Compressor
- Polyurethane Molding Machine
- Assisting in Electrical wiring / diagnostics
- Intermediate operation and preventative maintenance of PLC's
Certification
- Forklift Certification
Timeline
Industrial Maintenance Mechanic
Major Wire Screen Media Ltd.
01.2020 - Current
Repair Tech Lead
Major Wire Screen Media Ltd
01.2018 - 01.2020
Retail Sales Consultant
Sprint
04.2015 - 07.2016
Part's Specialist
O'Reilly Auto Parts Store
03.2015 - 04.2016
Peer Advocate
Tacoma Community College
12.2013 - 06.2015
Merchandise Processor
Sears Outlet Distribution Center
04.2013 - 10.2017
GED -
Tacoma Community College
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