Wendell Wallace, Jr.

• Communications Engineer focusing on building system redundancy, failover, maximizing system uptime, system upgrades, issue resolution and ensuring compliance with standards and best practices.
• Managed 20K+ DID numbers over PRI and SIP trunks and over 9K end user devices including desk phones, soft phones and Jabber applications in a multi campus health care environment.
• Project lead on migration from legacy Avaya PBX to Cisco UC. Converted call center programming and call work flows from Avaya to Cisco ensuring a smooth transition for end users.
• Project lead on call center system upgrades, application configurations, and system stability ensurance.
• Investigate and resolve faults in VoIP communication systems internal and external facing, across local and wide area networks. Utilize real time monitoring and trouble shooting tools.
• Developed cutting-edge communication systems using various types of hardware, software and protocols.
• Explored, evaluated and developed solutions for VoIP communication protocols and equipment. Delivered cutting-edge systems to health system providers and support staff ensuring secure and resilient communications.
• Partnered with engineering, field teams and other functional groups to accomplish work objectives.
• Worked closely with network administrators and server engineers to deliver quality service.
• Analyzed call processing flows and traffic studies to determine optimum configurations and cost savings.

Install, troubleshoot and repair voice and data equipment and cabling.

Program and maintain phone systems in various business environments.

• Install, test, troubleshoot and operate HF radio equipment, adjusting settings and repair equipment to achieve clearest transmission.