Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wenderson Bruno

Miami,FL

Summary

Dedicated and experienced Technical Support and Customer Service with over 4 years of experience in providing exceptional technical assistance and customer service. Proven ability to troubleshoot and resolve complex technical issues, ensuring customer satisfaction and operational efficiency. Strong communication skills and a commitment to continuous learning and improvement.

Overview

4
4
years of professional experience

Work History

Technical Support Agent and Customer Service

Everisepc
07.2023 - 03.2024
  • Provided technical support to clients via phone, email, and chat, resolving issues related to software, hardware, and network connectivity.
  • Provided comprehensive support to tax professional by delivering basic and advanced troubleshooting solutions.
  • Diagnosed and troubleshot technical problems, escalating complex issues to higher-level support when necessary.
  • Maintained detailed records of customer interactions and solutions provided, ensuring accurate documentation.

Technical Support-Remote

NTRC
09.2022 - 03.2023
  • Delivered technical support for a range of products and services, addressing customer inquiries and resolving issues promptly for different campaigns like TruVista, United Fiber, Go Net speed, and RiverStreet Network.
  • Utilized remote desktop tools to diagnose and fix technical problems, like internet issues, assisting with WiFi password changes, and resolving email problems.
  • Achieved high customer satisfaction ratings through effective problem-solving and communication skills.

Technical Support and Customer Service

Princess Cruises Lines
03.2020 - 07.2022
  • Assisted customers in creating and managing bookings, ensuring a smooth and efficient process.
  • Provided guidance on beverage choices, helping customers select the best options for their preferences. Handled payment processing and refunds, resolving any issues promptly and accurately.
  • Troubleshot and resolved issues with the Cruise Personalizer app, ensuring customers could access and use the app effectively.
  • Maintained a high level of customer satisfaction by delivering exceptional service and support.

Education

Lindsey Hopkins Technical College
Miami, FL
01-2023

Skills

  • Technical Troubleshooting
  • Customer Support
  • Remote Desktop Tools
  • Software and Hardware Support
  • Network Connectivity
  • Communication Skills

Languages

English
Professional
French
Limited

Timeline

Technical Support Agent and Customer Service

Everisepc
07.2023 - 03.2024

Technical Support-Remote

NTRC
09.2022 - 03.2023

Technical Support and Customer Service

Princess Cruises Lines
03.2020 - 07.2022

Lindsey Hopkins Technical College

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Wenderson Bruno