Wendi Brown
Lauderhill
Summary
Skilled Phlebotomist with a proven track record at Quest Diagnostics, enhancing patient care through compassionate communication and expert venipuncture techniques. Demonstrated success in improving efficiency and accuracy in specimen handling and labeling, contributing to significant growth in international sales at Home Depot. Excelled in high-pressure environments, ensuring patient confidentiality and compliance with HIPAA.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
10.2021 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Addressed questions and concerns to educate patients on collection process and procedures.
International Sales
Home Depot
12.2012 - 06.2021
- Collaborated with internal teams to streamline processes, improving efficiency in the coordination of international sales efforts.
- Collaborated with marketing teams to create targeted promotional campaigns that drove significant growth in international sales.
- Supported international sales efforts by translating product descriptions and customer correspondence, facilitating cross-border transactions.
- Increased international sales by establishing and maintaining strong relationships with distributors and clients.
Education
High School Diploma -
Stranahan High
Davie, FLSkills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
Languages
English
Full Professional
Timeline
Phlebotomist
Quest Diagnostics
10.2021 - Current
International Sales
Home Depot
12.2012 - 06.2021
High School Diploma -
Stranahan High
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