Wendi Buss

• Verified patient demographics, entered data into electronic health record system and provided support to physicians.
• Protected patients by observing strict HIPAA guidelines.
• Straightened up waiting room to maintain neat and organized space.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Performed quality assurance checks on documentation to ensure accuracy of data entry.
• Ordered and maintained supply inventory for medical office.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Prepared and maintained accurate medical charts for each patient visit.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Entered insurance, demographics and health history into patient database.
• Handled correspondence, managed files and performed other clerical duties for office staff.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
• Scheduled and confirmed patient appointments and consultations.

• Maintained confidentiality and security of sensitive information by following established protocols
• Entered and verified data accurately into company database, ensuring data integrity
• Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
• Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks
• Maintained an organized filing system for physical documents related to the entered data
• Ensured timely completion of assigned tasks by effectively managing workload priorities
• Adhered to strict deadlines for time-sensitive projects requiring quick turnaround on data entry tasks
• Maintained a positive attitude and strong work ethic during periods of high volume or tight deadlines for data entry tasks

• Used computers or specified forms to compile, record and code results or data from interview or survey.
• Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
• Performed verification of customer accounts and ensured data accuracy.
• Performed data entry to ensure accuracy of information.
• Performed data entry tasks for account maintenance.
• Performed data entry into company database systems.
• Verified accuracy of data entry into databases.

• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Performed cash handling duties including counting currency, coins and checks.
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Performed special services for customers, ordering bank cards and checks.
• Directed specific questions to appropriate branch personnel.
• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
• Developed strong relationships with customers to ensure repeat business.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Provided assistance to other tellers during peak business hours as needed.
• Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
• Took on additional shifts during busy periods to minimize staffing shortages.
• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.