Lakawishwa Oates
Las Vegas,NV
Summary
Accomplished Customer Support Specialist with a proven track record at Nevada Wellness Center, excelling in CRM software utilization and problem-solving. Enhanced customer satisfaction through effective complaint handling and cross-functional collaboration. Successfully trained new team members, improving service delivery by 20%. Highly professional with strong organizational skills, ensuring accurate record preparation and data entry.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Nevada Wellness Center
05.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Assisted in training new team members on support protocols and best practices.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
- Built rapport with diverse clientele, enhancing customer satisfaction and loyalty
- Maintained up to date product knowledge to guide customers with accurate, informed advice.
- Handled sensitive customer data and transactions with discretion and confidentiality
- Demonstrated professionalism, empathy and patience in all customer interactions
Front Desk Receptionist
HIlton
02.2021 - 12.2023
- Managed guest check-in and check-out processes efficiently, enhancing overall customer satisfaction.
- Coordinated reservations and room assignments using Hilton's property management system.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of guest information and billing details for seamless transactions.
- Trained new front desk staff on operational procedures and customer service standards.
- Oversaw daily front desk operations, ensuring compliance with hotel policies and procedures.
Supply Tech Lead
Arcata
08.2008 - 09.2020
- Managed inventory levels to ensure optimal stock availability and reduce shortages.
- Coordinated supply orders, streamlining procurement processes to enhance efficiency.
- Oversaw distribution logistics, improving delivery timelines for critical supplies.
- Conducted regular audits of inventory systems to maintain accuracy and compliance.
- Collaborated with cross-functional teams to fulfill supply requests and resolve issues promptly.
- Trained new staff on best practices for inventory management and safety protocols.
- Researched out of balance material and made the necessary corrections.
- Prepared purchase requests
- Implemented process improvements that reduced waste and increased operational efficiency.
- Developed and maintained documentation for inventory tracking and reporting procedures.
- Improved inventory accuracy by implementing efficient tracking and management systems.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
Education
High School Diploma -
Bonnabel Hight School
Metairie, LASkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Live chat support
- Quality assurance
- Attention to detail
- Organizational skills
- Highly professional
- Critical thinking
- Record preparation
- Data entry
Certification
Property and Casulty Adjuster License
Scrum Master
Timeline
Customer Support Specialist
Nevada Wellness Center
05.2024 - Current
Front Desk Receptionist
HIlton
02.2021 - 12.2023
Supply Tech Lead
Arcata
08.2008 - 09.2020
High School Diploma -
Bonnabel Hight School