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Dedicated nursing professional with 21 years of hands-on experience in delivering exceptional direct and indirect patient care across diverse medical settings. Expertise in sample collection, blood draws, IV insertion, and infection control, combined with a proven ability to maintain composure and make sound decisions in fast-paced environments. Strong interpersonal skills foster effective relationships with patients, caregivers, and healthcare teams, driving collaborative efforts to achieve optimal patient care outcomes. Committed to advancing nursing philosophies while demonstrating clinical expertise and leadership in all aspects of practice.

Highly motivated and organized insurance agent with 20+ years of experience in Medicare, Commercial and Exchange lines of business.

Experienced professional with over 12 years of diverse work experience, including 2 years as a dedicated Quality Analyst in fast-paced customer service and support environments. Proven ability to evaluate agent performance, enhance service quality, and ensure compliance with internal standards and customer satisfaction goals. Skilled in call monitoring, feedback delivery, process audits, and QA tools such as NICE Enso platforms. Adept at cross-functional collaboration, identifying training needs, and driving continuous improvement initiatives. Known for a detail-oriented approach, strong analytical skills, and a commitment to operational excellence.

Assisted teams in managing technical projects involving over 40 engineers. Supported system administration tasks for both on-premise and cloud environments. Provided Microsoft-certified support to enhance operational efficiency.
Assisted in analyzing and interpreting data for Microsoft Exchange environments. Supported server administration and troubleshooting efforts. Utilized PowerShell for scripting tasks. Conducted research and provided information as a specialist. Managed recordkeeping and case management processes. Maintained confidential security clearance from 2015 to 2018.
Achieved recognition as Employee of the Month and Quarter multiple times for outstanding performance.
Assisted in editing digital media projects using Final Cut Pro and Adobe Creative Suite tools. Supported teams in creating visual content with Photoshop, Lightroom, and Illustrator. Aided in producing video content with Premiere, After Effects, and Flash.

Wendi Garcia

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Member Services Auditor

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